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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Emailed numerous times when the refund check will be sent over 10 days the first round check then they voided it. The one that isn’t my name. That was my daughters I replaced.
My playstation controllers always break (stick drift) within 2 years, so after like my third failed controller I decided to get the "protection plan," and yep, this controller got stick drift after 1 year, so I went to my walmart account and clicked on "file a claim." That button directed me to create an account on the square trade site, but when I entered my email/password the site said "email and password don't match." So I went in and tried to reset the password and the error message said, "Can not reuse any of your past ... read more
I submitted my claim and promptly heard back from a representative. We were given three replacements to choose from none of which were the same as what we originally ordered the replacement came and it is much lower quality than what we had purchased. Very disappointing.
Didn't work and now it does!!!!
I spent a total of 1 hour and 20 minutes over 2 days with a representative who wanted me to fix the problem my self. A technician was schedul d to come 5 days later to address the problem and then I received a call the appointment was cancelled and u had to wait 5 more days. This totally unacceptable.
Still haven't received the replacement. Here's your review. Where's the table...?
The first representative I talked to about making a claim was great and easy to understand. I had to call back to make an appointment for the technician to come out. Their appointment link was not working for me...However I gave low ratings for the second representative, Mustafa. He didn't sound enthusiastic to help, his tone was dull and monotonous. I made this call on a Thursday, he made an appointment for me for the following Monday. The day comes and no show for the technician. I called the technician company and they st... read more
I had a heating pad break after only 6 months. All-State refunded me but not enough to cover the cost increase of the item plus the $6.99 I had to pay in shipping. Item wasn't stocked in store. I see no point paying for this service if I still pay out of pocket. Not a pleasant experience.
I was instructed to go to the manufacturer who was unwilling to help me. Reached out to Allstate and haven't heard back from anybody yet so I really can't say if I'm satisfied or not, yet.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,711 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.