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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
I am not able to contact a person to speak to someone about a claim that I can't get taken care of, I sent a claim for broken ear buds and have not heard anything. I sent a chat and was told i would get a follow up but have not. I sent another device for repair, it came back with same issue. It was not repaired.
I had been working with manufacturers because it should have been covered under manufacturer. No results so filed a claim with Allstate. It had been over 30 days so they refused to work with me. Read the fine print!
My HP laptop would not boot up because it could not find an OS because the SSD was not functioning. I opened a claim online, filled in all the data requested and hit submit. I decided to take a pic of the Mod/Ser numbers on the bottom of the laptop. Flipped it over snapped the pic, all done! Then I thought it would be good to take picks of the boot error message and the F2 diagnostics I ran on the storage. Opened the lid, hit the power button and it booted up normally with no errors. OK,,,,,called Allstate and closed the cla... read more
Did it online. Some what confusing. Was told 3 options, I selected one than they tell me that they are going to go with one of the other options I did not select. They were going to reimburse me . I did the paper work about a week ago. I have not heard from anyone regarding the reimbursement. They said I have to register for my warranty. I did ,and I received an email saying it would take 3 days to get the registration in the system. It has been a week and no communication from the warranty people about my registration for t... read more
After 3 delayed appointments I am still waiting because parts have not shipped. Three mornings taken off work. Next time I'm offered a protection plan I will decline if it is with this company. Customer Service is awful and have no clue if the parts are in fact ordered. I can't believe you continue to ask for a review. I received more emails for a review than for my claim submitted. Well here's the review.
Reported a problem with my TV. Was told a local TV repair guy would be at my house in 5 days, on Friday between 8 and noon. Repair guy never called, never showed up, and his phone number was apparently disconnected. Reported the problem, and was told I would have to wait another "few" days before Allstate could get back to me. Still waiting, and no one scheduled to come. So no repaired TV for almost 2 weeks.
Have not settled problem yet. Still waiting.
Well my phone had to be repaired and they definitely don’t send a device you have to send it in. Not having my phone is definitely a challenge because it’s not over night and you $150 to wait with no phone is horrible. Not to mention they gave me the runaround for uploading a receipt that I could not with T-Mobile prepaid phones do not get receipts. Finally, when I did get the receipt, which was my plan that I took a picture of they approved the claim which shouldn’t have took two days. They definitely need to send a phone b... read more
I was told by the (Walmart) employee who processed my transaction that the warranty I purchased for my television did cover physical damage such as drops, cracks in screen, etc. That however was not correct, the warranty did not include physical damage of any kind. I would not have purchased the warranty had I been told this. I am very disappointed
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,851 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.