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Allstate Protection Plans / SquareTrade
About this business
"Re: call to Rick 9/18/08 (Cust Care 014781898138) to report that the hard drive on my laptop crashed for no reason. I had to get emergency tech service to retrieve laptop, diagnose failure, and work with Richard's Computer to install new hard drive and recover my data. Rick conferred with his superior who promised $349 reimbursement. You reimbursed $117.70, the cost of hard drive. I faxed Rick invoices as promised. This is NOT A SQUARE TRADE, particularly as permission for full reimbursement (per your warranty)was promised ... read more
Business response:
“Hi Dr. L, Thanks for taking the time to review SquareTrade. We're sorry your experience with us didn't live up to our standards. We've since looked into your case and found that there was some confusion on our end regarding the itemization of the invoice, and for that we apologize. Our initial reimbursement was incorrect and we have since reimbursed the additional amount. I hope the issue has been resolved to your satisfaction. If there is anything else we can do, please contact our customer experience manager, Kord, at kor... read more
"When i first got the warranty i did not see any use and saw it as a wastage of money. But then, after a few months of use, my cell phone for which i got the warranty broke. I tried contacting the manufacturers but they were no use. Then Square Trade was contacted by me and they reimbursed the item for the full amount! way to go!!"
"Claim filed and ten days later I received a full refund. Easiest and fastest warrenty service PLUS no hassle. Everything done through emails. Simply filed out the claim form, printed a shipping label, shipped item and they notified me at each step. "
"I bought a used cell phone for $230 on eBay, and got a warranty from Squaretrade. When the phone started failing (battery and some keys) about 10 weeks later, I sent it in. They couldn't repair it and promptly refunded the entire purchase amount. Hassle-free, quick and fair. I am very glad I purchased this reasonably price warranty, and recommend the company."
"SquareTrade refunded me the entire purchase amount of the Palm TX I bought on eBay whose touchscreen stopped working after a few months. I had purchased the two-year warranty. It was a small hassle at first because the automated system erroneously rejected my claim, and then the over-the-phone sales rep seemed to be trained to reject claims from people like me. However, eventually, I got the money... even though I actually just wanted my device fixed. Now, I have to shop for a new one. It's not that bad, I guess."
"The particular warranty I'm writing about was on a laptop that I purchased over a year ago, but I have square trade warranties on all of well pretty much anything they will let me buy a warranty on. The laptop cord got tangled up in my dog and sher freaked out and tried to run away pulling the laptop to the concrete floor below and finally resting in her water bowl. Needless to say there was no fixing it. So I contacted square trade and within 5 days of shipping it to them, I;m typing this from my brand new laptop. They are... read more
"Squaretrade was great. I bought a used PDA off of ebay and decided to try SquareTrade, since they were cheap I figured I wouldn't be out of the money if they were a rip off. Luckly or unluckily my PDA died 4 months later I shipped it to them and they refunded my $175 so I can buy a new PDA which I did brand new from EBAY and I bought a 3 year new item warrenty from SquareTrade. Hopefully I won't need to use it again but i'm glad to know they did what they claimed. I'm very happy that I bought the warenty and will offer it o... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.