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Allstate Protection Plans / SquareTrade
About this business
"Square trade did not get me services for my PS3, I did. They gave me the run-around. I called sony myself not square trade. They put in their notes that I would be taking the system back to the retailer for an exchange.How was I suppose to do that when my warranty exspired 1/20/2009. I purchased a PS2 last month but I do not have a warranty with square trade, I have it warranted with another company "
Business response:
“Hi mull2009, Thank you for taking the time to post your information review. Sorry to hear about the headaches you experienced with your recent warranty claim. We pride ourselves on our great service -- so we hate it when things don't turn out just right. We'd love to have a chance to make things right for you. At your earliest convenience, please contact our Customer Experience Manager, Kord (kordhelps@squaretrade.com), to get further assistance with this matter. Thank You, Jacqi, SquareTrade”
"Excellent communication and handling of my claim. My receiver started acting up and SquareTrade managed and handled my claim with no problem. From providing the shipping label to refunding me the purchase price of the receiver."
"I purchased an Xbox 360 on ebay, applied and was accepted for a warranty with Square Trade. The Xbox video is malfunctioning and I wrote to Square Trade for a replacement or refund as promised in our contract. This is the letter I received from Square trade regarding my warranty. Unfortunately, we will not be able to assist you, as the XBOX you purchased on eBay was not eligible for a SquareTrade warranty. I sincerely apologize for the fact that you received an incorrect or outdated notification that a warranty was availabl... read more
Business response:
“Hi Cranach, Sorry you had a bad experience. We try to deliver the best service every time, but sometimes things go less than perfectly. We reviewed your record. We didn't market it to you, but looks like you were able to buy it in our system. This is a technical error. You shouldn't have been able to do it. Since it's a bug on our end, we will honor it, because that is the right thing to do. Please send an email with the details of your case to kordhelps@squaretrade.com and Kord, our Customer Experience Manager, will take c... read more
"I have had warranties that have took weeks even months to receive. Take it to the store then the store can not do anything then take it home ship it to be shipped to factory or the classic you call and get the run around and put on hold. But this was so exciting, access site register claim print label drop to ups they recieve they respond money deposited and all within 2 days for me!!!!!!! That was GREAT!!! I have another warranty with Square Trade already and will be purchasing more... "Where Have You Been All My purchasin... read more
"Quick service, Great costumer service, ATT could not fix my phone, ST did not fix my phone but did refunded me the price of the phone, simply the best thing I could do after buying my phone."
"I've been using squaretrade for my warranties for some time now based on good reviews. I bought a HDTV off ebay and it recently started having issues. One seemed to be with the lamp, which they don't cover. That's standard for these warranties. The other was that HDMI and Optical Audio out stopped working on it. They sent a tech to check it out and the tech determined it to be a motherboard issue. Unfortunately, they couldn't repair it because that part was discontinued so they refunded me the full amount I paid for the TV.... read more
"Let me first start off by saying ABSOLUTELY AMAZING! I bought a cell phone from ebay about three months ago and was offered to purchase a warranty from Square Trade for the phone. I wasn't going to at first, but the price they offered for a two year warranty was so low that it couldn't find a reason not to. Three months later, the phone broke for no apparent reason...go figure. I first called the company for the manufacture warranty, but found out that it was not covered in the states as it was a international warranty. So ... read more
"I bought a warranty on a used car CD Changer that I bought through eBay. I was required to buy the warranty within a month of buying the item on eBay. The warranty went into effect a month after I boughtit. After using the CD Changer for several months, it stopped working and wouldn't even eject the cartridge or anything. I sent in a claim to SquareTrade over the Internet and they reviewed my claim and sent me a response by email within 24 hours. They determined that they would just pay me the full purchase price upon inspe... read more
"Experience with this company is a mixed bag. They did pay for the item I purchaged warranty from them, after a tough fight and long wait. First, They claimed their service is much better than competators. However, what they did not tell you is they do not keep repairing your item again and again, like the warranty you got from manufactures. They only repair it till the cost equal to the value of the item. So even if you bought a warranty from them for 2 or 3 years, if they repaired it once in couple month and cost half of t... read more
Business response:
“I'm sorry to hear about the headaches you experienced with your recent warranty claim. We pride ourselves on our great service -- so we hate it when things don't turn out just right. We'd love to have another chance! Please send an email with the details of your case to kordhelps@squaretrade.com and Kord, our Customer Experience Manager, will contact you directly to see what we can do. Thank you for your patience, and we greatly appreciate your business. Regards, Jill”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.