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Allstate Protection Plans / SquareTrade
About this business
"UPDATE: I contacted the below representative, and they completely exceeded my expectations. I can say this: I will certainly be buying more warranties from them for any device that might need one. I have absolutely no hesitation in recommending them to someone wanting to buy a warranty. If you run into a problem, contact their customer satisfaction department and tell them you aren't happy. They will work to make it right. ORIGINAL 1 STAR REVIEW: I bought an iPod Touch in July of last year. Immediately after that I went and... read more
Business response:
“Hi ridata: Sorry to hear you weren't completely satisfied with your SquareTrade experience. We pride ourselves on excellent customer service so when we hear about situations like this, we try to learn from them and do our best to make them right. If you wouldn’t mind sending an email to our Customer Experience Manager Kord at kordhelps@squaretrade.com he’ll work with you to make sure you’re satisfied with SquareTrade’s service again. Regards, Naomi R. - the SquareTrade Team”
"I purchased a Xerox Phaser printer on Ebay. I then purchased a Square Trade Warranty as suggested by the seller. Boy was I lucky i listened to them. 1 1/2 years after buying the printer it stopped working. After talking with someone who knows about these printers I was told: Nope it's a goner, garbage! I thought No Way. Then I remembered I purchased this warranty from Sq. Trade. YES! FULL REFUND hardley any questions asked. THANKS SQUARE TRADE YOUR THE BEST....."
"The most disappointing experience I ever had with any company. I have purchased a two years warranty (1/29/2008 - 1/29/2010) for $84.99 on my Dell D800. On 8/10/2009, I filled a claim online as my Lap Top after rebooting; the screen is distorted with dots and dashes then goes blank after awhile. (A friend of mine works for the Geek squad told me that my screen is going bad and should be replaced). According to my contract with Square Trade, I filled my claim online and after 3 days I called to find out what is going on - th... read more
Business response:
“Hi MKKamel: Sorry to hear you weren't completely satisfied with your SquareTrade experience. We are absolutely committed to making sure our customers are happy so please contact Kord our Customer Experience Manager at kordhelps@squaretrade.com (or by calling 877-WARRANTY) and he will revisit your claim. Regards, Naomi R. - the SquareTrade Team”
"Just this week I needed to contact SquareTrade since my headphones stopped working (no sound in right ear). They responded to my claim within hours - yes, hours. I did not need to spend precious gas to go to a brick and mortar place, stand in line, and feel small about taking a broken thing back. They immediately sent me a pre-paid UPS label and I put the box in the mail. Within hours, yes hours again, they wrote back to advise me that the credit was ready and I received my money within a day of submitting my claim. I am am... read more
"DONT BUY A SQUARE TRADE WARRANTY!!!!I bought a warranty on a 37 inch tv. after a few months as soon as you turned the tv on it would scream. so i got a hold of square trade they made me ship the tv in instead of having a local repair shop fix it. so it took 6 days to get the box 6 days to ship it back then 5 days for them to fix it.Then another 6 days back to me. Then after all that i pluged the tv in and it was still making the loud scream. so i called square trade they told me it was not there fault and that i would have ... read more
Business response:
“Hello superman2005, Sorry you had a bad experience. We pride ourselves on excellent customer service so when we hear about situations like this, we try to learn from them and do our best to make them right. If you wouldn't mind sending an email to our Customer Experience Manager, Kord (kordhelps@squaretrade.com), he'll work with you to make sure you're satisfied with SquareTrade's service again. I hope we can do better next time. Regards, Naomi R., SquareTrade Team”
"Square trade provided excellent service. The next day that they received my claim I received an email that they could not repair my computer and that they would be giving me a refund for the purchase price. My refund was in my paypal account by the very next morning!! I just bought from SquareTrade another warranty for my new computer and it was almost half the cost of best buy for 3 times the length!! I found Square Trade Warranties to be very easy to work with, speedy, and helpful."
"You guys are amazing! I was a little nervous about dealing with you but you proved to me you are an honest reputable company! I will warranty all of my merchandise with you and recommend you to everyone I know!"
"This is the second time SquareTrade has had to warranty an item for me. There was no hassle! The transaction was simple, quick and very efficient. The assistance I rceived over the phone was excellent. Again, the best warranty program going for small electronics. The claim was paid in full in less than working days. I would highly recommend SquareTrade to anyone. Thank you again."
"The best. Thank you for all your help with my warranty and my claim."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.