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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
After submitting my claim SquareTrade determined that my 4 1/2 year old Vizio TV was not repairable. They offered me a choice of 3 replacement TVs. The unit that I selected was not available. To solve the problem SquareTrade made an exception to standard policy and offered a cash reimbursement. I was very pleased when the reimbursement exceeded my expectation. I will now be able to purchase a TV of my choice and with it another SquareTrade warranty!
In the past I had thought all insurance plans were just scams. Square trade proved me wrong. unlike extended warranties this is truly an insurance you can trust. So glad they were there for me again. We got the grandkids cell phones and,well, they are still kids and things happen SquareTrade was there to back us up. Received our determination and the issues were settled in less than 4 days.
Square trade still honored my claim even though I was charged the incorrect amount for the SquareTrade warranty of the item when I purchased the TV from target
Business response:
We apologize for any issues experienced processing a claim on your device. SquareTrade warranties are sold in brackets corresponding with the item's cost. Each tier of warranty sold will cover up to a certain amount. We are only able to provide coverage up to the warranty cap of the plan that was sold. Thank you for taking the time to speak with us today. We are glad we were able to provide a satisfactory solution. Thank you, BH
The convection fan in our LG slide in electric range stopped working. Additionally, there had been intermittent screen/function freezes with the touch screen display. Square Trade's online chat was brief and to the point- call and speak with an agent. The usual phone wait was not overly long, but when I was connected to Monique, she quickly guided me thru steps to assess the problems. She was very thorough, and I was then transferred to the appliance rep, Roman, who told me the company would overnight parts. I was given a te... read more
Fast without any hassells. Telephone represenitve very helpful.
I've had nothing but a great experience they're very thorough very understanding in the handle everything and minutes not days a normal customer service people
Super quick service. Received payment ins couple days through the mail.
They just needed a receipt and it was smooth sailing from there
Very easy and stress free service.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 25,633 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.