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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
"Patient, quick to respond, try to please"
"Before purchasing the SquareTrade warranty for my last purchase, I went online to research this company. Based on the reviews I read, I was impressed and purchased a two-year warranty for a printer. The printer died under two years so I called SquareTrade after futile efforts to make contact with HP to troubleshoot the problem. The individuals, with whom I spoke, were very professional and to their credit, made the process effortless and fast. Although I am awaiting the check, I would recommend purchasing the warranty with ... read more
"We were very pleased that it was relatively easy to submit our claim and they refunded our money without any problems. Good company to deal with. "
"The rep noticed I was getting the run a round and she helped resolve my issue. "
"I wish the first tech rep I spoke to at Square Trade recognized the problem as a hardware one. He mistakenly thought it was a windows issue so I went on a wild goose chase for 4 days as a result working with tech reps from microsoft, geek squad, dell and then back to Square Trade who was supposed to cover the hardware issue in the first place. I'm glad Geek Squad did not charge me even though they were supposed to or I wouldn't be giving Square Trade a good rating here. It cost me an additional 3 days after my initial call ... read more
"Excellent service this first time use square trade for printer. After one year had a problem my printer I m call castuner service take its easy OMG the best the best service and refund your money full coverage that covered price $399.99 Thank you very much "
"I dropped my phone and thought I cracked it. My voice was garbled and same for other callers. I later found out after payingVorizon to have all personal info transferred onto the new phone the old one wasn't cracked, the gorilla glass was! I asked Sq. Trade if I could get my $50 refunded and they said no, unless I returned the new one. I would have to pay Vorizon again to transfer all my info back. Sq. TRADE Customer service is not very accommodating. They now have a good phone that Vorizon said works fine and will probably... read more
Business response:
“Hello! I want to begin by thanking you for taking the time to talk to me earlier. We try to make our claim process as painless as possible, but it sounds like there may have been a misunderstanding in regards to the deductible. I have approved an exception, and your deductible has been refunded. If you have questions or need additional help, please send me an e-mail at socialhelps@squaretrade.com with "Reseller Ratings" as the subject line. Sincerely, JA”
"Great, fast service. After speaking with situation, problem resolved quickly. "
"Good purchase - computer recognizes battery as OEM - great buying experience "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 28,636 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.