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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was really disappointed in the communication with AHS. I called and told them the appointment was for a toilet that was overflowing, and a shower. They said they would be out in four days. There was sewage and we had to evacuate the house so, we got someone else. I called back and asked if they could change my $100 payment to the refrigerator because it started leaking as well. I don't like that they actually sent me several threatening emails saying that they were about to stop my account and I was $100 behind. I finally ... read more
We love the service itself meaning that it has already paid for itself. However, calling and scheduling is always a bit difficult because the customer service employees tend to be a bit slow in both their explanations of things. I wish we could put in a request in under then 7 minutes, but every phone call we have had has lasted over 15. Other than that no complaints yet
Their website was pretty good. It was very reasonable and friendly. I sent in a claim online when the AC was not blowing a cold air. The contractor did not get the call from American Home Shield because he was not in his office. So I called him and he went to his office and he found the order. He came within an hour. He found something wrong with some wire. It got cut so he fixed it. I was very pleased.
Something on the pump was broken. America’s Swimming Pool Company came out for the repair. The guy was very nice, professional, and really quick. He fixed it all in one day.
There was an issue of stoppage with the pipe and the contractor came in the morning and fixed it. Everything went fine.
There was a couple of issues with my AC but the main one was with my breaker. It kept tripping and when I turn on the AC, nothing would come on. It just kept tripping and I just kept thinking it may be something going on now. I stopped using it and thought of using my ceiling fan. It got cold anyway so I started using the heater. The tripping started happening with the heater. I just didn't do anything, and it finally got hot again.I'm not here often enough to be able to call and try to get somebody here. It got to where my ... read more
I am very satisfied with the expedient replacement I received for one of my appliances. The repair person did repair my second appliance. However, the third appliance is worst off than before and the repair person could not repair it.
My refrigerator wasn’t cooling and I contacted them on the phone. The rep was a good guy. He knew his business and he took care of his business. The contractor called me that afternoon and told me when they were coming. They were very efficient. So far, everything’s good. It’s working as expected. I'm going on my second year with AHS and one of the reasons that I chose them was that they were cheaper than the other companies. But they raised my price up.
The washer wasn’t working. American Home Shield sent out Cook’s Appliance Service in short order and got everything fixed up in a hurry. I've had American Home Shield for almost 20 years. I’ve got three houses and I’ve got American Home Shield on all of them, so it worked out really well. Submitting claims is a simple process. I always recommend American Home Shield.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.