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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have several issues in this house and Home Shield doesn’t give me the runaround. If I got a problem, they get the $100 and send somebody out to fix it. They sent one electrician here and he was horrible. I had some problems with my fan. The remote control went bad and he called to make sure that my home warranty is still in effect in front of me on speakerphone. That was so freaking disrespectful. Other than that, all the rest of the contractors were okay.Anytime Home Services sent somebody out first in December for a plum... read more
The garage door opener was not working properly. It was not closing or opening. I filed a claim online and someone was sent out within 24 hours. The tech came and replaced the logic board. So far, everything is okay. I've been with American Home Shield for about three years. I bought a new home and researched on the internet about warranty companies and then I got some information through my friends and they all recommended American Home Shield. So I went with them.
I had another company when we first moved in. It was what the house had and I held that for another year. But there was an issue with them so I decided to change. I've been with Home Shield for about three years now and I’m happy with them so far that's why I've stayed with them. Their online service is excellent, I'm getting used to that. I sat two hours on the phone once and that wasn’t fun when I was first using it. Then, I found that I can communicate in a way with a computer and they would get back to me, so that was go... read more
The icemaker went out. And we took it apart, but we couldn’t figure out what was wrong. And so, we went ahead and called AHS and paid the $120. I’ve had a lot of things going on. I’m 72 years old. I’ve got a son that has no liver, and we’re trying to get him a liver, and it’s a very complex process. I thought that the down payment of $120 was a little steep, especially on a person on a fixed income. But I went ahead and I paid it, and very quickly, I got ahold of the people that were going to fix it. And they gave me a very ... read more
One day when we came home after a vacation, it was a hot day and we turned on the air conditioner. It got cold for half a day and then during the end of the day, the air conditioning was getting warm. I called American Home Shield and they sent somebody out to take a look at it. Then, they sent a second person out to look at it. It took a couple of weeks, but it was during the coolest part of the year so it didn't really matter to us. The company they sent out was a good company. They were very respectful, didn't hesitate to... read more
The air wasn’t running. I turned it off ’cause it was like freezing up on the top part. The technician from Quick A/C Solutions came the next day and he got up there and it was working fine. Also, the outside handler was noisy and he might have tightened it. Now it sounded like it was doing a lot better and smoother. The guy put some Freon and he charged me $200 for that. Then I had to pay the $75 for the fee for him to come out and I thought everything was fine. Then all of a sudden, it just started making this grinding noi... read more
This is the third home warranty company we've had and Home Shield is better than all of them. But when you call in as a customer, the people that take the calls are in a call center overseas and they're not very good. They need to have better people that can answer questions. I was able to get a number for one of their reps that deals with the providers and whenever I had an issue or wasn't getting answers, I would call the rep and they would always get mad and ask how I got their number. It doesn't matter how I got it thoug... read more
My air conditioner was running super loud. I submitted a claim on the American Home Shield website and it was pretty easy to use. I got emails and text through every process, up to the point where the contractors let me know when they were on the way. The guy from A-US Air Conditioning of Texas that came out was really nice and knowledgeable. He told me a little bit about my air conditioner and why it’s being loud. He said there wasn’t anything I could do to fix it besides replacing it. But he said it looked like my unit had... read more
Home Shield ought to check the companies that they got to do the work to see if they do multiple things instead of just one. I ran into a problem where this company worked on the dishwasher but they didn’t work on the freezer. Other than that, I haven’t had any problems with the contractors coming doing the work and everything and with Home Shield's service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,716 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.