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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I go online and submit a claim or I call it in. This last time, I went online. When I call Home Shield, I get a return within the same day. And when the technician had to come out, they notified me upon arrival. Everything works out. It really worked with my scheduling. When the technician from KNS Plumbing came in, with this coronavirus going around, we had a conversation about debt. We also had a conversation about him and his wife getting ready to have a baby. I was there while he was working and he was very nice and poli... read more
Exceptional service and worth every penny. We were subscribed to American Home Shield (AHS) home warranty by the seller of our home and thought nothing of it during the sale. While on a business trip I got a call from my wife telling me the pluming in our new home was backed up. It was Sunday and before calling the plumber I remembered AHS. I asked my wife to give them a call not sure how it would work out. Minutes later she called back telling me she had been assigned a plumber and she had all the contact information. While... read more
My air conditioner unit was leaking from the inside one time. I submitted a claim to American Home Shield and they sent out their contractor T.J. Morgan. In this case, the hose that runs outside got clogged up and that blew the hose out. I've been with AHS for maybe a year now and I like that with them I can pay if their contractor comes out or pay when I call in. Also, if I can't really put all the information about my claim online, I can call in. It's easy to call but it's easy to submit my claim online too. Their contract... read more
My dryer wouldn’t get hot and I called the claim in. I’d rather do it on the phone, personally, 'cause it would be like I was getting on their nerves when I call. Their rep just said that she would send me the phone number and I could call the company. It took about two days to get in contact with the company. It was a good service from Home Shield. Everything has been perfect.
I had been thinking about getting a warranty for a couple of years. I thought it was a good idea to start. A friend of mine had mentioned that her mother-in-law used American Home Shield. I was like, okay, good enough for me. I've been with AHS for over six months now. Recently, I had an AC issue, it wasn't cooling. Then the contractor came the same day that I filed the claim online to AHS. Everything's been perfect since then.
I've had to use AHS several times in the past and have had good service throughout my dealings with them. They've covered replacements quickly but sometimes service calls can take several days to complete. The initial service appointment is quick but the actual appointment can be days later. This is down to the service company and not AHS.
After I filed a claim for my AC, the contractor was scheduled out in a day or two, which wasn't very long. The AC wasn't cooling the house and the unit outside was making a really loud noise. The capacitor needed to be replaced and they did a great job. They were here for no more than 10 minutes and got it fixed. They were on time, very friendly, and professional. I'd use them again.
The hot water stopped in my bathroom faucet. I called it in. I did the prompts first then I spoke with a live person from American Home Shield. All Valley Plumbing was sent out. That was their first visit there and I didn’t have an issue with them. But I’m still waiting on their return because there was a second claim that was put right after that claim and it's for a different faucet. I’ve had a lot of bad experiences with American Home Shield but right now, everything is looking okay.
AHS gives me good coverage for the cost. I had a plumbing issue one time and the two techs they sent from Noah’s Plumbing were very considerate. They thought they were gonna do other stuff which was gonna cost us extra money but they ended up not having to do that. They did a great job.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.