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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a claim to AHS by email. Their contractor Hospitality Heating and Air came out to do service. They made things work and everything has been working fine since they came. I've been with AHS for a total of 15 years now and I like knowing that I'm limiting my exposure to certain repairs by having their warranty.
My blower wasn't working and I wasn't getting any air or heat out. I went online to American Home Shield. Their website allows me to pick from repair companies that I can choose from. However, with this last claim, I had trouble 'cause no one services Propane tankless water heaters. Millennial HVAC came out though and had to order a part for my heater. It was covered under warranty so they had to wait until the following Monday and they got the part then. Previously, I’ve had issues with them as far as calling in and talking... read more
I purchased my home new and I am also a first time homebuyer. Now that my warranties have expired throughout my home, I had the pleasure of speaking with Customer Service Representative Jay **. Jay was phenomenal!!! Jay broke everything down for me where I could understand the policy and I am forever grateful that he took the time. Thanks American Home-shield for having such a great employee like Jay ** working for your company!???
I'm pretty inclined when it comes to a lot of stuff and there's been some issues where I knew what needed to be done. I tried to explain that to AHS after waiting forever to get through to somebody. I've had to do a recall and I kinda knew what needed to be done, but then AHS sent somebody out and then didn't give them permission to do what I originally said the first place, so they had to send somebody else back out. They ended up fixing the problem which was what I originally said we needed to do. So it was kind of frustra... read more
My claim went real well. The contractor came out the first time and found that the issue was a circuit board and possibly something else that was connected with it, but they had to order the part. It took about two weeks to get the part back. They came out the second time and he replaced the circuit board. Once he put the circuit board back in, he said the other part didn't look right and it didn't sound right, so he replaced that other part as well. He did a wonderful job. He was a really, really nice person. He put his boo... read more
One of the parts went out on the hot water heater and we didn’t have any hot water. It took a day for the contractor to come and he tried to fix it. He put some part on it which he thought would work but it didn’t. So, it went out. He said that he would order a part for it and it would take two days unless they did it overnight. So, he came out on a Thursday and the thing went out that night. We were out of water up until that Saturday. They called me from Aaron’s Plumbing and Heating and the guy came back out that Monday an... read more
The American Home Shield website is straightforward and submitting a claim is easy. What I do is submit the problem and request the service call. It usually comes back and says, “Your request has been assigned to a specific vendor and they will be getting in touch with you.” Then the vendor calls me and they set up an appointment. They would contact me within the same day of submitting the claim. That’s relatively quick.My last two claims were on a garage door opener and I had two different companies. The last company that I... read more
The first time I submitted a claim, my address was wrong so it wasn’t recognizing me, which was why I didn’t do it online. When I called AHS, they corrected it and then they just made the appointment while I had them on the phone. The second claim, I did online and both were easy. One of my claims was for a leak behind a toilet and the other was the kitchen drain. Both were handled quickly and we’re very satisfied with our service. The contractors were both very nice and professional. The kitchen issue requires a follow-up w... read more
The person was very professional, listens carefully, and was able to give me the feeling I was going to get taken care of. I appreciate her giving all the he time needed so my problems could be resolved. Thank you so much.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,707 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.