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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The person taking the call, didn't listen to what I had to say and tried to send me down a path to "control" the conversation. If she would have listened to my description of the problem, I wouldn't have been on the the phone for an additional 5 minutes unnecessary.
My garage door stopped working. I ordered a repair through AHS. When the tech got here to fix it he told me that none of the service or parts I needed were covered by AHS. I had to pay $400 out of pocket on top of my $125 deductible. I have the highest policy offered and it still didn't cover anything. It would have been cheaper to call a repair man directly. The repairman was excellent but in this case AHS was worthless.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
AHS provides good coverage however the contractors that are selected are the reason I will not be returning as a customer. It quite literally took over 100 days to get a furnace completed. As of this message, it has still not been inspected. I would rather pay twice amount for an even sub-par experience.
Business response:
Hi Thad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS promised to issue a refund of my $75.00 service fee due to AHS dropping the ball in getting my hot water heater. I went 3 weeks without hot water. It took 3 weeks to get the hot water heater in the midst of extreme cold weather. I’ve called many times following up on my refund. They lie to me promising it will be refunded As of yet, no refund. I’ve incurred an increased water bill, I have lost faith and trust in AHS. I’ve talked to 2 plumbing companies that no longer work with AHS because they end up not paying the contr... read more
Business response:
Linda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I've never had not ever one perfessional fix any of my problems.
Business response:
Hi Tracy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Wish you would cover inside plumbing pipes w possible tree roots. Tech said it’s considered an act of God but it’s a pipe in a home that AHS should cover no matter the reason. Technicians then get lazy and don’t try to remedy the situation and tech just left w our drain still clogged /bathroom unusable.
Business response:
Hi Lo, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the plumbing repairs.
I had a dishwasher that needed replaced. They had the replacement delivered but not installed. I called a week ago for a resolution and it still sits. No installer has contacted me.
Business response:
Hi Desiree, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.
So far they have failed after 4 attempts to repair our dishwasher.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
We’ve been customers since 2017 and have had successful resolutions until this year. I don’t know what changed in 2023, but we’ve had an ongoing issue since March and AHS refuses to escalate the problem. Week after week I have to call back to let them know the issue isn’t resolved. Instead of approving a replacement, they keep sending technicians who sometimes don’t even show up. We’ve had 2 no shows and a last minute cancellation. It’s incredibly frustrating and their customer service won’t pass you to a manager if you ask.... read more
Business response:
Ashley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,575 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.