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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An electrical surge damaged one of three AC Networks (AC Unit, Thermostat and Furnace) located within 10 feet of each other. The very capable technician gave a diagnosis of a power surge but could not state exactly where the surge came from (whether it was external, like a lightning strike, or internal, like a malfunction of one of the appliances in the network.) The inspection was over a week and a half ago. AHS is trying to deny the claim because the technician was unable to definitively sight the source of surge (claiming... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.
Wash machine was not repaired after 1 month delay and rescheduled then when work was done left part hookup untightened and wash machine flooded floor. They put off coming back to repair 7 days. I have to call and pay for another repair shop to fix problem that same day.
Business response:
Hi Dena, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.
They send subpar contractors and rarely actually fix the problem even when covered by the warranty.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I was charged $100 by the company that came out to fix my electrical issue because they had to go to Lowe's and pick up a part. If the supplier had followed the process of getting approval by AHS, I would have avoided paying the $100. When I complained to AHS, that I was burdened with paying the$100 because the supplier they contracted with didn't follow the process, I was told they would elevate my complaint to their contract department and I would be contacted in 48 hrs. It's been ten days and still waiting. Not happy with... read more
Business response:
Hi S&H Kranz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.
Recently our dishwasher stopped working . After first visit it was clear that it will need to be replaced per the assigned technician. However, AHS went with replacing parts and had us pay service fees for additional two repair ticket. Post which they agreed to replace; and gave option to choose but not great value options. When ordered one which suited us they just left on us to deal with the warehouse and Manufacturer as we received two damaged appliance and it has been over an month we are without Dishwasher. Bad experien... read more
Didn't cover what they said they were going to cover ended up paying extra for more repairs after the 125 deductible
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
I very rarely need the services and when I do, I have to wait entirely too long to speak to a representative. Then when I do I can hardly understand what they are saying. It takes me over an hour to complete my service request
Business response:
Hi Janet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Horrible Company if you need a big Item replaced, they will make sure they send the same type of contractors to "diagnose" or damage your system to AHS needs, my working AC was not cooling enough, first contractor arrived and "found" cables outside and noted the damage was "surge" witch AHS do not cover, send second contractor, noted more damage, cables disconnected, trash bag inside and motor locked...note this unit was working a week earlier, just not cooling enough. AHS denied claim now using "abuse" so, they sent a contr... read more
Business response:
Hi Justo, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further.
My oven has caught on fire twice, but they keep putting a bandaid on it. SHS use to offer new appliances. Frustrated
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,575 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.