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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They recommended a roof company for me they came and fixed my roof I still have problems they won't honor the warranty
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Still waiting on repairs for two months. Still no resolution.
Business response:
Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Impossible to call; vendors that are assigned are hit or miss, mostly miss. We use because it was paid for by the seller of our house but I would never purchase a warranty again. There is no value.
Business response:
Hi Gail, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Issues with initial work order where fan should have been covered. Even showed per contract where it would be covered and still denied claim with nobody for recourse. Vendor damaged my property and then told lies to cover it up. Initial plumbing issue the assigned contractor was out over 2 weeks for service when I had water I could not turn off. AHS had no option for me. Now I'm in another plumbing situation where AHS sends out notices that the claim is closed and it is not. I'm still waiting for Plumbing Inc to source a col... read more
Business response:
Hi Kelly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
This will be the 3rd major repair to this refrigerator. 2nd time I have had to throw out ALL OF THE CONTENTS that were bad. $600 in frozen foods and $250 in spoiled refrigerated items. Last November 2022 it was was $1200 in frozen food and $200 of refrigerated non frozen items. Apparently, this refrigerator is becoming a very NON RELIABLE appliance. I got AHS so I wouldn't have to go thru this and I contracted your top plan. Now, I wait for you to get a repairman to call me about coming out to examine the refrigerator and te... read more
Business response:
Dorothy, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
I have been a customer for over 15 years, and had recommended your warranty to all my family and friends. Currently, I have a policy on my home and my father's home. However, over the last few years I have been displeased with your customer service. The outsourced customer service does not know how to effectively handle issues beyond what their script supports. Your company needs a tier structured customer service that can can assist with more complicated issues. I feel that your company is going to lose your long standing c... read more
Business response:
Hi Melanie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
We have been without air conditioning for a week in this Texas heat, every time I call AHS they say they have not received anything from US Air , UA Air says they have sent it twice. Not happy with AHS right now.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
No follow up from contractor. Unable to see support from AHS. Can not talk to live person about complaints
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
Zero customer service. I have a dishwasher problem. Scheduled to come out Saturday and fix. Called Friday said "couldn't make it". Reschedule, 2 months out.
Business response:
Hi Shera, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,575 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.