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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a problem ml with my heat pump and it needed replacment, found out ,they will only cover $1500.00 not replacement cost total ripoff.
They don't have enough company's that they work with to have someone come to fix a problem in a timely manner. I have had a power outage since Sunday and it is now Thursday had to pay a hotel all these days besides losing all groceries. Someone came Wednesday left an today Thursday and turns out the whole half of the house has no power still and all the lights are flickering and very dim. I have paid over $1500 in service fees not counting any out of pocket expenses due to their lack of follow up and accountability. They tak... read more
I have had AHS for 4 years and their customer support Has dropped off precipitously. I can get somebody on the phone in 10 seconds to get a quote for new service, but I get put on hold for 3 hours + to speak to somebody about replacing my dryer that is broken that I started a ticket on over a month ago? And their chat button on their site (if you can find it) doesn’t go anywhere. What a scam. I’m done. What a waste of money.
Business response:
Hi Garner, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
They send people out to look at the work needed and then to find out they can't perform the work and charge you the deductible . One has to submit payment before the work is done and the contractor gets to your home and charges for a "We're unable to perform the work because......." and they give you a lame excuse. Also because the company charges the increase of payment without even letting one know the reason why it is going up. After winning two cases thru my bank account i think they feel i am obligated because i won twi... read more
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Terrible experience. I requested service for a dryer issue. The Sears tech came out. The cord was burned and he was not able to check it until an electrician fixed the outlet. Sears noted they do not provide the part -electrical cord. The electrician came out and replaced the outlet. AHS never followed up with a call to me. I had to call every day with over an hour wait on hold each time. I had to then explain what was needed and told them that I needed a power cord. They said it was covered under my warranty but had to hear... read more
Business response:
Hi Beth, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Over the years they have been great. We have been waiting for a call from Proficient for our ice maker for a month now and nobody followed up from AHS
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Bad customer service, long wait on phone.
Business response:
Hi Betty, Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
My issue still hasn't been fixed after 3 visits .. they are not tightening the screws properly on the tank and its constantly leaking or they over tightening the screws and put a minor crack in my tank which means you are paying for a whole new toilet ..
Business response:
Hi Shawn, I would like to thank you for bringing this ongoing issue to our attention. I owuld be glad to speak with you to reach a resolution for the toilet service request.
They continue to get my ex wife and my account mixed up and notify her about my account business.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,417 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.