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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Because It took almost 1 month to resolve issue due to all 15 + employee I spoke with and did't do anything. They just took notes and let it sit there with nothing being done. I will only say that the last person knew excatly what to do and she even agree that ALL the previous emplyee didn't do nothing.
Business response:
Hi Victoria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.
Not happy I have to wait 2 weeks for a part
Too many price increases diminishes the value of the product. Increases should be based on historical claims, length of membership, etc.
Business response:
Thanks for your feedback.
Doesnt cover items like laptops, TV's - I need all my appliances covered not piecemeal based upon your profit margins.
Business response:
Hi Suhail, I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the oven.
I have a policy purchased by the home seller we have used them several times the wait time on the phone has always been between 38 minutes to 1 hour and 25 minutes, a maddening experience. Their customer service people are not empowered to make decisions and give the same canned excuses that they have to research and call you back in 24-36 hours and no one ever calls back. Then the process starts all over again with waiting on hold after 36 hours to resolve an issue. The only good part about working through this is the servi... read more
Business response:
Hi Shirley, Thank you for letting us know about the hold time and delay experienced. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
They hire contractors who are unqualifed or dishonest. AHS tries to find any little excuse to deny claims or part of the claim so I end up paying for it despite having a warranty.
Business response:
Hi Kim. We are not happy to hear how upsetting your repair experience was. We know how frustrating it can be when a problem may not be covered. I would be happy to speak with you further regarding this matter.
Service firms are a bit slow - low priority
Business response:
Hi Brent, Thank you for your feedback!
I usually do not write bad reviews as we have our own business and understand sometimes people leave bad reviews to hurt a business. However, I have tried to cancel my account with American home shield since January and they keep telling me the retention department is closed. They have since charged my card on file 2 times since then but there are notes in the system that I want to cancel. No one from the retention department will call me back and every time I call they are conveniently closed. We did try to use this service... read more
Business response:
Good afternoon Andrea, I hate to hear about your AHS experience and the request to cancel your contract. Upon checking your account, I see that the cancellation request has been completed. I would be glad to speak with you.
their appliance vendor is just plain bad. Have already had to use a different A/C vendor.
Business response:
Hi Marcia, Thank you for sharing your feedback regarding the most recent issues that have arose with AHS. I would be glad to speak with you to reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,417 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.