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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't provide quality service /repair
Business response:
Hi Holliday, I hate to hear about the delay that has been experienced with AHS. I would be glad to discuss the issues experienced.
Hold time too long when I need to speak to a representative...
limited vendors to provide services. Excessive hold time (over 1-2 hours on hold) trying to contact a representative.
Business response:
Hi David, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.
Can't get of hold of anyone till two hrs later. and when you put me on hold you cut off phone line and don't call me back, when you say you will if we get cut off. And all the contractors you send to fix my frigerater can't fix the problem. So what are you going to do about it?To fix problem!!!
Our AC went out in 90 to 100-degree Texas weather. It took 2 days to get a technician to the house. He told us that he had to write a report to American Home Shield and wait for them to authorize the repair. AHS takes 48 hours to approve. Therefore, the approval won't be issued until end-of-day on a Friday. The HVAC tech, therefore, won't get authorization to buy the part until Monday. At best, we'll have no AC for a week. At worst, who knows? AHS will NOT answer the phone. Gave up after several calls to AHS where I was on h... read more
Business response:
Hi Brian, I hate to hear about the delay in service that has been experienced to have the AC system repaired.
I'm in a never-ending loop of trying to get a repair done
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
To fast to deny legitimate claims. Have to have too many second reviews because first company doesn’t really want the work. Call center takes one to two hours of holding time till you can talk to someone.
Business response:
Hi Don, Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Will send out technicians even if items are not covered which results in wasted visits and money.
Business response:
Hi Rob, Thank you for making us aware of your AHS experience and the noncovered cost associated with the repairs.
Sometimes the contractors do not solve the problem the first time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,536 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.