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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service but sometimes some contractors sent not as good. Referring to my heat and a/c service.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
great service and fast response on appointments
Business response:
Thanks for sharing your positive feedback.
They were quick, efficient and offered options.
Business response:
Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
The technicians that were sent out were quick and efficient. 1 st tech recommend replacement of the dryer vs the cost of parts necessary for repair, 2nd tech sent out because they needed a 2nd opinion because of cost. Well parts got ordered and a month later parts were still on order and finally American Home Shield stepped up and offered a replacement option. Service was good, it just took to long for a resolution on this appliance. I had a previous appliance that failed and the service was very quick and efficient.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The ease of service request on the web is very easy to use and the contractor assignment is quick as well. The only reason I didn't give them a 5 star is because they send out solicitation emails on maintenance specials like dryer duct cleaning. AHS assigns this contractor, but in one instance I had a problem because of the contractor and they had no record of it since it was not a service request. Even though they chose / assigned the contractor to me they felt exempt of all responsibility.
Business response:
Your feedback is greatly appreciated.
The few for a claim could be a little love but the services overall are good and nice to have.
Business response:
Hi Veronica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Easy call in, quick scheduling and prompt vendor service repair
Business response:
We're glad to hear your experience went well.
Quick customer service and great follow-up!
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Excellent, efficient, and professional service.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,932 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.