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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would have put 5 stars but I’ve been without a washer and dryer for weeks. AHS says to call the company and make an appt for install. I call total applicance and they claim to not have any idea when AHS will send the parts over and will not make an appt with me until. Total Appliance has been their own nightmare. Calling and then cancelling appts bc they are closed that day or looked at the wrong customer’s info. Just a mess
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
They always had a service person respond very quickly. The service people were always professional, and they dealt resolved our issues quickly. Our only complaint is that they won't replace something until it is totally beyond repair. We had a 17 year old air conditioning unit that had a problem that caused it to stop, and leak, causing ceiling damage. Instead of replacing it, they wanted to fix a part. Rather than risk more ceiling damage again soon, we had another company replace it, and dropped our American Home Sheild.
Business response:
Thanks for sharing your experience.
Not always reliable with follow ups, long service waits
Business response:
Thanks for sharing. We are working daily to improve the overall customer experience.
Service is prompt, very professional and courteous. They took the stress out of replacing the product on my own.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
good service; technician knew exactly what he was doing.
Business response:
Hi Brooks, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Quick response for approval for work to proceed
Business response:
Hi Irene, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
i had to do multiple follow ups and spend a lot of time to resolve the claim to replace my water heater. They finally sent the check as promised. But the coverage explained when i signed up for the member ship Vs what they explained during the time of claim was different. Ensure to read the documents thoroughly before you take up the membership.
Business response:
Gomathi, Thank you for letting us know about your concerns regarding your denial. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed
Not just dispatched to do one thing; they actually look for all possible causes, which could cause further harm.
Business response:
Thanks for sharing your positive feedback.
The last 2 items I needed fixed were fixed without any issues. And completed in a timely manner.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,963 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.