AmeriGas Propane

marilyn b 

on BBB

2 years ago

I have been a customer of Amerigas since 2000. I never has a problem until they off shored their customer service department. Now customer service is horrible and there are no local reps that you can speak to. I have been trying to get a delivery since 1/4/24. I have called numerous times and have been told that it would be delivered within 24 hours. It has not happened yet and I am at 27 % and it is cold in my state. I cannot get an accurate delivery date and have even been told that I would get a delivery before I run out.... read more

Emily B 

on BBB

2 years ago

This is now going on 4 separate occasions Amerigas has guaranteed a scheduled delivery date when my tank was less than 10% and never showed. I placed a will call order when the tank was at 30% (as the website recommends). I was given a SCHEDULED delivery date for two days after my inital call. It is now 2 weeks later, still no delivery. Each day I have called, just for them to guarantee a delivery the next day and still no show! I have been rationing propane the last 2 weeks to keep my family from freezing. We are at 12%, th... read more

Cassandra B 

on BBB

2 years ago

I placed an order for delivery on the 6th if January 2024. They billed me.and it has been paid in full. I still have not received the promised delivery. This delivery is to keep the heat going in my elderly fathers house. This is his only heat source and he is at 5%. I have called everyday to check on the order and for a week they keep promising that it is in urgent emergency status and will be delivered the next day. I am Active Duty military and stationed overseas. My father has nowhere else to go since I don't live in the... read more

Donna M 

on BBB

2 years ago

Ordered gas and was promised delivery yesterday 4 different times I called. No delivery and now I an out of fuel in frigid temps. Can't get a local person when calling the number. Company has out sourced all communications. I have been a customer for 20 plus years. I will be looking for a new company! 

Erica M 

on BBB

2 years ago

AmeriGas is apparently sold. If you need help, you have to talk to somebody in the Philippines. I live in the mountains North Carolina; our Weather is nothing like the Philippines; our Weather is hot temperatures in the summer, and zero temperatures in the winter time; they have almost let us run out two times. It’s very hard to get through and for them to understand what we are talking about. I do not trust them, and it’s ridiculous. That’s ridiculous customer service that is not American customer service. How is someone in... read more

Jonathan G 

on BBB

2 years ago

This is such a terrible company. There no way they aren’t going bankrupt VERY soon. We moved into a home that had an Amerigas owned tank. We had the 500 gallon tank filled in 11/2022 at $2.68/gal. 1. We were set up with convenience pay. The amount per month “fluctuated” from $74 to $140 and then $170. (That’s not actually a fluctuation btw.. that’s impossible to budget) It was paid off by March and then we noticed they were still taking money for several months after this that amounted to over $500. After MANY phone calls we... read more

Marissa M 

on BBB

2 years ago

If I could give no stars I would. Back in November of 2023 both my husband and I called into AmeriGas seeking resolution of the propane not feeding to our house correctly. We have 2 daughters and were left without heat, hot water, and a stove. Propane is our primary source. A week went by and AmeriGas didnt call either my husband or I back. They didnt show up either. So with that being said we called another propane company and they came out ASAP. They swapped the tanks and the regulators and didnt leave until they ensured e... read more

Patsy P 

on BBB

2 years ago

Very poor costumer service. Delivers gas to wrong address and refuses to fix the problem. You never can talk to anyone that can help you with your problems. They take your money and then mess up and will not fix it. I advise no one to use this company. 

alan g 

on BBB

2 years ago

Today is Friday, January 19th. I ordered propane from them about January 10th. I was told that they would deliver by January 16th. I still have no propane. They have a call center in the Philippines. No one local to talk to. Piss poor service. I can not give them a low enough number. I still have no propane and the next few days the temperature will get town to 7 degrees, again and again.