AmeriGas Propane

Lauren I 

on BBB

2 years ago

We did not choose Amerigas but instead purchased a home with a leased Amerigas propane tank to fuel a few appliances in the home such as water heater and emergency heat. We ran out of propane during a -10 degree winter storm and placed an emergency delivery, promised delivery within 24 hours. Prepaid for the delivery including leak check fee since the tank was $600. When the delivery did not arrive as promised, my husband went to the local office only to find out it is closed for customer service and has been for 5 years. He... read more

Vivek C 

on BBB

2 years ago

Worst company. I ordered first fill as the price was low. After a week they sent delivery but the driver realized at the last minute(literally before entering my drive way) that there need to be inspection to be done first before delivery and he cant do inspection so no delivery. I have been pushing them to expedite delivery but they dont care but introduce more delays. Their department coordination is really bad and no customer service. I waited on the phone for 30 mins but no one picked and I had to drop. Even live chat ta... read more

Graeme S 

on BBB

2 years ago

Still waiting on delivery. It is 4 days past their estimate. I can’t find a way to contact them anywhere unless I want to talk to someone in Asia. I am actually wondering now if I will even see it. 

Shelly G 

on BBB

2 years ago

I orderd gas on 1/4 still not delivered tank is empty it is 28° and supposed to get colder. Awful 

Susan W 

on BBB

2 years ago

Worst company ever! They bought up all the small local propane companies and forced everyone to use them because their was no other choice. The terms and conditions contract you signed was with the local company you started with not theirs. Customer service is the worst. Prices are high. Billing is a nightmare. Dealing will them is a nightmare. And they hold the monopoly. Cannot believe what they are doing is legal. 

Mary H 

on BBB

2 years ago

I wish there was an option to give zero stars. After reading the reviews below, this is definitely a case of "misery always has company." The overseas customer service team is completely useless. Amerigas is clearly not giving them the knowledge nor the service training to be effective in any way. Communication is incomplete and the service scripts are laughable. Twice, for the same issue, my requests have not been processed. An additional time, the request was mis-categorized. Seems that the company is banking on the cost o... read more

John s 

on BBB

2 years ago

Worst customer service ive ever experienced. I have been told conflicting information. As a new customer I was told I would have to pay up front and would need to fill my entire tank. 1800.00. I did not have that amount at the time. To save gas I was using a small space heater in a bedroom. I got down to 7 %. I called and explained I only had 500.00. They agreed to fill that amount but then tried yo charge me 340.00 to expedite delivery because I was low. When I first called I was at 30%. So I have to pay up front for my gas... read more

Chris J 

on BBB

2 years ago

I understand it is winter and AmeriGas is very busy, but this is unacceptable. I also understand that you need to save money and offshore your customer service call centers. Someone on your leadership team needs to take a serious look at your business model, more importantly your customer service model and communication. The kicker to all of this is that when this happened to us last year, I wanted to switch providers to Woodfin Oil. But guess what, I “rent” the underground 500 gallon tank from AmeriGas and in order for me t... read more

Chris J 

on BBB

2 years ago

I have been an AmeriGas customer for 9 years and I cannot believe how bad their customer service is. I would NEVER use them or refer them to anyone. They are a case study of what not to do in Customer Service. I am so frustrated and words cannot explain how incompetent they truly are. How they have a business license is remarkable to say the least.