AmeriGas Propane

Chris L 

on BBB

2 years ago

I have four very specific complaints about my FIRST bill after installation. The phone number on our bill was wrong, the online customer support center does not allow new customers in (the company confirms they are aware of the problem). The only way we can find to resolve our issues and pay is to call in. I am currently on hold for the fourth or fifth time. We owe approximately $2000 more than anticipated for the initial installation and fill! Wish I had never responded to their mailed solicitation (to add insult to injury,... read more

Robert B 

on BBB

2 years ago

Amerigas has been overcharging me for 15 years. Several months ago Amerigas delivered 100 gallons to my tank that was to be delivered to a neighbor. We have called a dozen times. I received a quote from Amerigas for 4.65 cents per gallon. Another neighbor had 100 gallons delivered to his address for 2.50 per gallon. After 15 years of Amerigas overcharging me, I obtained a quote from a local propane company for 2.50 per gallon. I contacted Amerigas cancelling the service, had their tank moved, and was informed by e-mail that ... read more

Scott F 

on BBB

2 years ago

This is the worst company ever. They purposely delay delivery, so that an emergence can occur and can add an additional $300 plus a reconnection fee for empty tank. About 2 weeks ago, I had a little over 20% of gas in my tank, so I went online and requested a delivery. I was told I had to prepay for a least 27% refill. I did this and paid this online. Again at this time I had a little over 20% of propane in my tank. 2weeks later and my delivery still has not arrived and I just ran out of propane. If I call them and request d... read more

Nancy C 

on BBB

2 years ago

AmeriGas is the worst company I as a consumer have ever experienced. Their propane price is very high (almost $4.00 per gallon compared to average of $2.7-2.9) with terrible customer services that I would NEVER recommend it to anyone. I placed my order on Nov. 30th and the payment was already made. Their delivery was not only delayed for days (from Dec. 7th to Dec. 8th, and then again from Dec. 11 to possibly Dec. 12th, as was promised tonight again by a Resolution Specialist). They were even lying by saying that they “misse... read more

Melissa R 

on BBB

2 years ago

Took a month to get tank installed, and still waiting for them to fill it, even though I paid up front. 

Jennifer L 

on BBB

2 years ago

I used amerigas for one year, after they charged me double what I was quoted I asked for a detailed bill which they could not provide. I asked for months for them to provide this. Finally when I was fed up with the run around I asked for them to remove the tank - to which I was told that I would pay a fee for terminating the contract 2 weeks early - which was fine with me. When they removed my tank they took my regulator and mounting blocks. I was told in order to get them back I would have to prove they were mine and not pr... read more

Melissa W 

on BBB

2 years ago

This is the worst business that I have EVER dealt with. Horrific customer service and fraudulent billing. It would take too long to detail all of the issues that we had with Amerigas over the several years that they were our propane supplier. We recently switched to Ferrell and so far the experience has been worlds better. One final, egregious issue with Amerigas is that when we went to close our account to move to a different provider, Amerigas collected our tanks and did not credit us for the remaining propane ($1534.70) d... read more

Rebecca R 

on BBB

2 years ago

The prices are higher than any other company, they won't come out and fix the gas in my fireplace even though it's a gas issue. Saying they'll charge 2 to $300 to do it. Once they're on your property you can't change companies because then they say you have to take the tank out of the ground. And I'm not going to do that. They are very bad company 

Angie O 

on BBB

2 years ago

My dad is 90 years old and has had an account with AmeriGas at his home for over 20 years. He has 2 propane tanks on his property that he leases from Amerigas. Several months back the gas company said they could not fill one of the tanks because something was wrong with it and it might leak. Then AmeriGas billed my 90-year-old father a bill for $631 to replace the tank he has been leasing for years. They said it had corrosion on the tank and treated my dad like he did something to cause it and that was why he was being charg... read more