AmeriGas Propane

Donna B 

on BBB

2 years ago

This company has repeatedly refused to refund my credit balance of approximately $200.00 since November, due to a billing error on their part. I have gone online requesting my money back several times, plus made numerous phone calls requesting the same. I just get nowhere!! Last week someone in their resolutions dept. promised me a refund check with a week. Today I went online to see if my acct. was back to zero and they have done exactly what I expected them to dodo, they have now deducted my yearly tank rental from this cr... read more

Mrs H 

on BBB

2 years ago

I order my fill up and it has been 11 days and I still don’t have my Gas… I even paid 300 for the next day fill up and did not receive it either…. They can’t even tell me when my delivery is exspected…. 

Dorothy H 

on BBB

2 years ago

My mother has ordered her gas from Amerigas from the office in Ocala, Florida for many years with no problems until they resourced their customer service. We ordered gas in the summer of 2020 or 2021 and the bill was paid. Within the last two years, I have called repeatedly to find out why AmeriGas keeps billing my mother for gas that we have not ordered or received. Each time I call they tell me that she's being billed for the gas we used in the last 30, 60. 90 days. My mother has had the same tank that gas is delivered to ... read more

Stacey R 

on BBB

2 years ago

I have been fighting with AmeriGas since November 19 regarding an unauthorized charge on my account. They sent out a customer service tech after I specifically told them not to because I did not want to pay $195 for them to check my tank and now I’ve been charged a late fee on top of the $195. I keep receiving past due notices for a service I did not authorize I’ve opened four cases with AmeriGas disputing this charge and they keep giving me the runaround. on top of that I’ve tried calling my local office and every call rout... read more

James S 

on BBB

2 years ago

We cancelled an account with Amerigas in December of 2022. They have tried to charge us a year tank rent that was disconnected, It took Amerigas 11 months to pick up the disconnected tank after several phone calls, written requests, and even interrupting a company delivery driver. We have written to the company corporate office and the billing department to dispute the bill but no resolution. On November of 2023 Amerigas has billed us a fee for tank rental and pick up - after 11 months! We are trying to dispute the charges b... read more

Jacob W 

on BBB

2 years ago

I am a new Amerigas customer and not happy with them at all. After signing on with them, they brought one of their tanks, swapped out the tank belonging to another LPG company with their tank. The installer checked to ensure no gas leak. As soon as the Amerigas tank was installed and gas valve opened, my Rinnai tankless gas water heater stopped working. I had to call a plumbing company as I could not get the water heater to operate. The plumbing company as well as the Rinnai support team claim that debris from the Amerigas t... read more

Stephen S 

on BBB

2 years ago

Can’t understand customer service rep. very frustrating. It’s almost worth switching propane companies. 

Michele P 

on BBB

2 years ago

I have been an Amerigas customer for 20 years and every time I have an issue that I need to speak with someone, I am infuriated. Horrible call center in the Phillipines. No one can answer your questions unless it is simple. You cannot reach any local office in the US and the website even says do not walk in their office. I have been waiting for a call back from local customer service for 5 days. Once I get a number I will post it on every review site so people will be able to contact someone in the states. I have not signed ... read more

Mike F 

on BBB

2 years ago

AmeriGas is the worst in service delivery and customer service. We are now a full week into our order which they charged immediately but no delivery. Customer portal shows today as the last day in the window and we are being told it will be another 4 days. This is the second time they have done this. I will be looking for a new provider come Monday.