AmeriGas Propane

Anonymous 

on BBB

2 years ago

I am a new customer and already looking to transition to a new servicer even if I have to pay more. Poor customer service. They outsourced their call center overseas and cannot get anyone on the phone and when I do they have given me incorrect information on the last two calls. 

Anonymous 

on BBB

2 years ago

They are a total ripoff, we are supposed to be on a keep full and they wait untill it's empty and then hit you with over a $1000.00 bill, who in the state of Florida is getting paid off to allow this ELDER ABUSE to continue. 

Anonymous 

on BBB

2 years ago

Zero stars is generous. We purchased a home with a 20 year old Amerigas tank in the yard, The home had not been occupied for over a year. No idea how long the tank had been empty. In November, 2022 I contacted Amerigas for propane service. They promised to inspect and fill the existing tank. By mid-December 2022 they had not returned any phone calls about when they would provide service, so we contracted with another propane company and told them to come get their tank. In February, 2023, after a number of futile calls and e... read more

Anonymous 

on BBB

2 years ago

Horrible service. Tried for over 2 years to get them to pick up tank and cancel service with them. 6 months after we finally got a pick up date they randomly showed up to pick up tank. They damaged our yard as well as our driveway. After 6 months of complaints and the run around from Representatives and the territory manager they promised a resolution. We then got an email saying Insurance won't cover the damage. They are very fraudulent people. 

Anonymous 

on BBB

2 years ago

Wish I could give zero stars. A month after I canceled my service they charged me for a year of tank rent. I never authorized a payment or ever got a bill. They emailed me the day after they charged an unauthorized fee to my credit card to tell me my balance was $0 so I didn't know until I got my credit card bill that they had charged me. They told me they had record of me authorizing the payment which I wouldn't have done for canceled service. Seven phone calls and over 2 hours later they only credited me a portion of the c... read more

Anonymous 

on BBB

2 years ago

Watch out! Bait & switch in its' purest form. Mail communications received from Amerigas with promotional offer. Called three times to get the delivery of 100 gallons of propane based on the promotinal offer. Recieved a text saying they would send only 52 gallons. I called to ask if this was some sort of "rationaing" a limited amount of propane fuel, and/or why send a truck for 52 gallons for an order of 100 gallons. The person on the other end was not trained at changing 52 to 100 and after 13 minutes of waiting to change t... read more

Anonymous 

on BBB

2 years ago

Worst customer service ever! After 20 years with them, we asked them to repair and move their rented tank as it had rolled on to our house siding causing rot and mold. We had been requesting this for over 1-1/2 years with nothing. We finally cancelled our service and told them to pick up their tank! It took over 3 weeks of constant hounding. Then they invoiced us for picking up their tank (which we will not pay). We were told by customer service that we would be issued refunds on remaining propane and remaining contract . I ... read more

Anonymous 

on BBB

2 years ago

Worse company Ive ever had to deal with.EVER! It's a shame they have America in the name 

Anonymous 

on BBB

2 years ago

Amerigas has terrible customer service. This year has been the worst. I pre-bought gas on July 5, 2023 for $2.33 per gallon for 900 gallons. On 9/26/23, I received a bill showing I owed $1259. The bill had the gas priced at $3.489 per gallon instead of the $2.33 per gallon and it did not show my pre-buy payment of $1854.53. I have called Amerigas several times. They have not yet resolved my problem. The call center is the worst. I would recommend that you not purchase propane from this company.