This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Camp Verde, AZ
About this business
Location details
624 Industrial Dr, Camp Verde, AZ, 86322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received an email on 9/13 from AmeriGas offering a $20 discount, valid until 9/29. I went online to place the order. The website would not accept the promo code, but it placed my order. Gas was delivered on 9/19. The invoice did not reflect a discount. I called customer service twice to resolve this and adjust the invoice. Both times, the connection was so poor they couldn't hear me. The noise in their background was a cacophony. The rep's accent made it very difficult to understand I tried to resolve it through their on l... read more
They have the worst service and they cost the most!! - They are very expensive - They would not come get their tank when we decided not to have their service anymore. - They finally came and got their tank 9 months after stopping service with them after calling numerous times to have them come pick it up. They would give me dates when they would pick it up and then they wouldn't come. It took us moving, for them to finally get the tank and then they charged me a pick up fee of $150.00 for that!!! I called to get a refund on ... read more
On Thursday, September 14, AmeriGas delivered 285.4 gallons of propane to my property for $4.879 per gallon. The local market price (no contract, residential delivery) is $2.67 per gallon. My account history for the last 24 months shows the scale of price gouging that has taken place, with the /gallon price 140% higher than it was two years ago, even though WTI prices have only increased 8.5% during the same period. Amerigas is now priced 85% above local competition. I am closing my account and have instructed Amerigas to re... read more
I rent an apartment and AmeriGas is contracted to fill the tanks on a regular basis and we each have metered accounts and pay by usage. When I moved there, I asked what the previous tenant paid for propane which is used only for heat and was given a figure. After about a year my bill jumped by 90%. I called AmeriGas customer service and was assured it was a mistake and they would report it and to pay what I normally do. This went on for 6 months with no resolution. By chance I was in a customer chat group about AmeriGas and ... read more
Monopoly, rip off ($4.89 gal), piss poor billing (pay first and you might see your delivery 10 days later). If you cancel service, right now it is $149.99 to pick up tank (it was $75 when I contracted) but, Oct 1 that pick up fee will be $199.99. And, geeezzzee, I could not speak the same language of the person I spoke to, and she was very rude because I would not say why I am ending service. NEVER AGAIN Amerigas!! And, you have to select 1 star to submit this review, see what I mean, "Monopoly"
This complaint applies to Amerigas in Albertville Alabama Although it may not apply to them personally, my purchase was made online. I did not get a total amount owed invoice. I called talked to someone said the total would be 185..97. When the gas was delivered the total was $200.85. I ordered online, they said it would be less charges, no delivery fee. I called talked to someone (that I could barely understand she had to transfer me to someone else, which wasn't much better) on 9-21-2023. she said the charges Hazmat Fee $1... read more
Absolutely worse customer service that I have ever dealt with as it relates to propane. Left message on all the employees at corporates voice mails and none of them called me back. I heard from a customer advocate and she stated no one would call me back expect. She said corporate do NOT communicate with customers. Now they are trying to say it’s their tank and Ive asked them to prove it with documents. Can’t supply it. Trying to bully us into buying it and they can’t prove it’s theirs. I would NIT recommend this company for... read more
I’m sitting here in the Amerigas Parking lot typing this right now. 20 weeks pregnant with a sick 5 year old at home . We’ve been out of propane for a week now. We placed the order for expedited delivery a week ago. Every single day I am lied to about when my propane will be delivered. The call center even went as far as to tell me “they’re on their way right now.” All lies. I was lied to again yesterday by a supervisor (Saturday) that my propane would be delivered today (Sunday). Lies. And now the call center is closed. I’v... read more
I had a tank installed paid $1,854.52 for a 500 gallon tank to be installed, and the 400 gallons of propane. Was only supposed to be $1,000 install plus propane was overcharged from the original estimate. Now they are sending a bill for $289.99 for removing the lock so I can use the tank. in the last 30days I have called over a dozen times and created several dispute numbers that from one agent to the other they cannot find the previous dispute. I still have no resolution to this claim, worst customer service I have ever had... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,246 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.