AmeriGas Propane

Kevin R 

on BBB

a year ago

We have been taken advantage of and overcharged by this company on numerous occasions. Although we have to prepay before gas is delivered, they continue to send us bills that are not applicable. Then they tack on late fees if we do not pay. We have called to dispute this and the customer service representatives are hard to understand, nor do they understand the issue. They sent us a copy of our annual billing which do not align with their services to our property, as well as do not match the days of service. 

Christi H 

on BBB

a year ago

They let me run out with late delivery again. Charged me to close the valve to prevent low propane odor in my home. Charged me a leak test. Finally deliver and can't unlock it. I wait 5 additional days for unlock only to wrongfully fail a leak test that cost me $483 through a plumber. They also charge almost double the competition. Representatives lie, if they answer you. A total of over $840 in extra fees due to not delivering in time on their end. 

Isaac W 

on BBB

a year ago

The most HORRIBLE experience I have ever had with this company. They were expected to come and repair my propane tank that was leaking. It took them a week to come and inspect my tank for the issue. Not only did they not reconnect the service line, the tank is STILL LEAKING. They expect for you to pay your bill but they do not care about the consumer safety. I have yet to hear from anyone in regards to this issue. 2 weeks and counting! 

A. R 

on BBB

a year ago

My family members spent 2 weeks without propane even as there is a credit on the account for 2000 and they are on auto fill. After the propane was delivered, we were informed that it would be another week before it would get turned on because an inspected needed to approve the restart. Therefore, my sick and elderly family members will be in a home without heat during the coldest period we have had in over 7 years for 3 weeks. When we call the corporate office we were on hold for 2 hours and no one ever picked up. Please inv... read more

Ma del L 

on BBB

a year ago

Please please please do not use Amerigass they are scammers. They overcharge. They never answer phone calls and they will make it almost impossible to get rid of them 

Jennifer G 

on BBB

a year ago

?? AmeriGas Propane, Friends Please Read ??Im absolutely appalled by the serviceor lack thereoffrom AmeriGas, especially when it comes to caring for vulnerable customers. My ********** mother, who relies on propane to heat her home, has been left without gas for over 4 days in below-freezing temperatures, despite being on their automatic refill program.Heres what happened:An order for a refill was put in on 01/01, but they never delivered.On 01/25, when her tank was completely empty, she followed up, and they promised delive... read more

Jennifer B 

on BBB

a year ago

This company is the worst. After my husband died I changed the account to my name and was told that the tank had to be moved. After that they filled it 2023. During that traumatic time I forgot about it. A bill was not sent nor a reminder. I ordered a delivery November27 2024 and had to prepay. Which I did to the amount of $460. Still at that time I still was not told about the outstanding bill. I was told on the day it was to come that my set up was incomplete. Remember they had already filled it once but for this delivery ... read more

Adam A 

on BBB

a year ago

If -1 was an option I would choose it. Terrible service, lies about delivery dates, call center doesnt even know what company they work for, no local offices, federal government should step in!!!!! 

dale e 

on BBB

a year ago

This company must have 6 year old kids running their billing department! I am still receiving "Past Due" notices for a credit left over from a year old pre-buy incident that I had to get BBB to assist in clearing up., Now they are back at it again! I swear they are preying upon senior citizens just hoping we will forget and send them $$ which we DO NOT OWE..