AmeriGas Propane

Kevin D 

on BBB

a year ago

I have been on Amerigas' auto delivery for many years, and only recently they let me run out. Following my call, they delivered and performed a required leak test, for which the driver said that I was not responsible, but that he was obligated to perform. He said that he would make a note on the paperwork. My email response to the first Amerigas bill (which included the leak test charge!) was ignored. Now, I am spending much frustrating time on calls to customer service **** whose English is barely comprehensible and who tel... read more

Ab C 

on BBB

a year ago

Unfortunately one of the worst companies with which I have conducted business.Due to constant billing issues, such as consistently charging MORE than agreed upon fees. Therefore, I attempted to terminate my ************ the ****************** carefully! It states that they can raise fees without notice. They raised tank removal fees and service fees. Appears to be a tactic to prevent customers from ********** the end after they raised all the rates, it costs OVER $600 to terminate service. It would be cheaper to simply buy t... read more

Alma Darlene M 

on BBB

a year ago

This business is by far the worse I have ever come across. In the fall of 2024 I was at my ELDERLY mothers home As I passed by the gas tank, I noticed a propane smell. I was unable to read the company name on the take due to its age and weathered condition. I found the information inside and made the call to have a gas leak check done. I had been told that I needed to stay near my phone because someone would call me. (NO ONE CALLED) Checking the mail a couple weeks later I seen a bill and discussed it with mother who had bee... read more

David N 

on BBB

a year ago

If I could give zero stars, I would. AmeriGas has been an absolute nightmare.They locked the propane tank behind my house which they filled to 70% and now refuse to remove it. I cant switch providers or get heat to my home in **********. This has been going on for over two months. Ive made 15+ calls, sent emails, and spent 6+ hours on the phone being transferred to people who cant help or give straight answers.AmeriGas inspected the property and admitted the tank was a fire hazard then did nothing. I had to winterize my cabi... read more

Marie O 

on BBB

a year ago

Awful company. Robbed me of my money. I pay an annual maintenance fee to ensure tank is checked every time its filled. Tank was filled in December, had a leak that wasnt noticed by their employee, lost the full tank and they are refunding less than half. I usually have the tank filled every 6 months when its at 20%. Had the propane for 2 out of 6 months and it was on 0%. Im switching companies after this ******. 

Paul O 

on BBB

a year ago

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they we... read more

Melinda S 

on BBB

a year ago

i had an auto delivery. When I got the bill they had charged $4.99/gallon. I called and asked them about it and they said their prices fluctuate. I told them to cancel my service and to come get their tank with the propane in it. They had given me 243 gallons and I was at 48% which means I almost ran out. They told me I had to pay for it since they had delivered it and I said no I don,t. Come get your tank. A friend called them to see how much they charged and they told him $1.92/gallon. Do not trust this company. They will ... read more

Jeanne H 

on BBB

a year ago

We were with this Company for 25 years. In the beginning they were fine. As time passed, they started to charge a fee to lock in a rate. When we had a local *** to talk to, we were able to get them to waive however after a while we were unable to do that because they closed down the local *** and farmed their customer care overseas. This is when our disappointment with this company began. When you called it was a 20 minute wait to get a non English speaking person that we could not understand. After many years of this and th... read more

Edith K 

on BBB

a year ago

Impossible to reach someone for account changes. Got charged $500 for them to pick up their equipment I was renting and no longer needed.