AmeriGas Propane

Sharon M 

on BBB

2 weeks ago

I closed my account because I was dissatisfied with service. They picked up the tank and sent me a bill for $445 for picking up their tank. I have tried numerous times to call but am on hold over an hour. I am a senior on fixed income and do not have this money or feel I should owe them. I plan on calling ***************************** of aging, and a lawyer. 

bert v 

on BBB

2 weeks ago

Horrible customer service (hold times, foreign accents). Lies about reasons for failed delivery. Avoid this company if you can. 

Jessie H. 

on BBB

2 weeks ago

AmeriGas has been absolutely reckless with billing. I had $360 in my account before the due date, ready to pay my bill, but they failed to process it on time. As a result, I was hit with unfair late fees since Dec 2025 all the way through Mar 2026.I reached out to customer service multiple times, explained that this was entirely their mistake, and yet the fees remain. This isnt just inconvenient, its stressful and financially damaging. A company that cant process payments properly shouldnt be handling anyones money.If you va... read more

Vaughn H 

on BBB

2 weeks ago

This company completely hurt my family. There were so many problems that they failed to help us with and then gouged my mothers banking account over and over after we tried in vain for months to get them to cancel service. I cannot believe how dishonest and rude a company can be. Please, please consider another propane service and do not give this one a single thought so that you are not hurt like we were.I wish there were some way to get my mothers money back. This is a really sad story. If somebody knows how we can remedy ... read more

Paul M 

on BBB

3 weeks ago

I purchased some property that has a tank in the middle on my backyard. I looked them up online and called the local number. I was on hold for a full hour, I went back on line and found two more number. Both went to the same automated system and I was placed back on hold again. I looked up the address for two local sites and found it was posted that they did not take walk-in service.. 

Shelby L 

on BBB

3 weeks ago

I would give AmeriGas negative stars if that were an option.Our propane regulator failed on Friday, and apparently AmeriGass definition of an emergency is only if your house is actively trying to explode. No heat and no hot waterwith three kidsin Colorado? Totally fine, I ******** here we are, living like its the 1800s. Boiling water on the stove just to do dishes, no hot showers, and freezing nights. But dont worryaccording to AmeriGas, this is not urgent.We spent the entire weekend calling, only to be bounced around like a... read more

Mo O 

on BBB

3 weeks ago

Awful company to do business with. ** were supposed to to be locked in with the Amerilock program per our conversation via email with the sales rep. ** were given a **** of $3.66 per gal and she would wave the fee for the program. when they came to fill up we were charged $4.40. When I called to dispute that invoice we were told we never signed a contract, well I was never given one! ** had to call 3 separate times because each dispute they wouldnt lower it to the quoted amount. 

Harold W 

on BBB

4 weeks ago

I had an extremely unacceptable experience with an AmeriGas self-service propane exchange at *******, and it exposed serious failures in both their equipment and customer service.After inserting my credit card, the machine clearly indicated my payment was approved and accepted my empty tank. It then dispensed what was supposed to be a full tankbut instead gave me an empty, dirty, unusable tank. I was left standing there with a worthless tank after surrendering my own.When I immediately called customer service, I was falsely ... read more

Cynthia K 

on BBB

4 weeks ago

I'm a 46 year customer. HIDDEN FEES: Was told dispatch fee of $119.99 for site survey. Got bill for $474.58. CUSTOMER SERVICE: foreign, no apology, explanation or concession. Just yelled and I mean YELLED "You have to pay" twice. LACK of KNOWLEDGE of *** who answers all the calls about procedure of establishing service. Does not know how company works, what costs are, etc.