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AmeriGas Propane
- Propane
- Jessup, MD
About this business
Location details
8101 Dorsey Run Rd, Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been a customer of ********************** for ** years, the company was originally *********** and was bought out by Amerigas. *********** was a good company. I am not sure why we stayed with them so long it just was easier than looking for a tank. But we probably paid for that tank several times over in the amount of tank rental we paid. We had a leak once and they tried to charge me for fixing THEIR tank. I had to fight that charge. **************** is outsourced to foreign countries. When you call you have to hold ... read more
Recently, we had Amerigas Propane come pick up their propane tank because 1) we werent using the fireplace anymore because it was too expensive and 2)every time I ordered gas it took them 2-3 weeks to get it to us. I didnt want to be charged over and over for a tank rental that we werent using so I asked for them to come get it. Apparently they charged us a fee to come get it and I was aware of that. The fee included $199 for the pick up and $99 for the dispatch fee, and because I was unaware of this they charged me $36 for ... read more
If I could give zero stars I would. After they sold the company it has been impossible to speak with local service from dispatch. They manage this from ************, ABSURD that a local UTILITY SERVICE Company has no way to contact local dispatch. ********************* only repeats like a parrot what some local dispatcher puts in the system. I am set as automatic refill, for my propane. Their automatic remote system states I still have 50% of my tank full, which is false. I've been in ZERO % for 15 days, have requested multi... read more
Absolutely terrible service and grossly overinflated prices. I was charged for a delivery that never occurred. I talked to three different customer service representatives; all three told me the delivery was made on 9/27. I tried to no avail to explain that I was there on 9/28; the tanks were at exactly the same level as before the alleged delivery. I sent an email stating I thought the delivery person made a mistake and provided photos of the gauges to show the tanks had not been filled. The customer service **** said the b... read more
We have been trying to get our tanks filled for 3 years. (Call multiple times each fall) They never come to refill them so we asked them to remove their tanks. Now they are charging us a $300 fee for ending service with them. We never agreed to any of these changes to their terms and conditions.
Do not use AmeriGas out of *************************. A tech named ***** was rude and threatening. He got in my face threatened to pull the tank out of my yard when I own that tank not AmeriGas. Then they had the audacity to Bill me to be threatened. Do not use AmeriGas in *************************
One star is WAY too good for this company. If you call them, youll be on hold for a minimum of 20 minutes. They overcharge for propane and get away with it! I found this out after calling other companies. When you terminate service, they charge YOU $300 just to pick up THEIR tank! Thats not standard operating procedure. Dont go with this company! Do your research and find a local supplier. I found one who charges 1.59/gal compared to 3.55/gal from Amerigas. They rip people off in more ways than one.
Recently Amerigas filled up my propane tank only to find out that I was charged $1.35 gallon more than my sister who had hers filled up 30 miles away just 2 days before mine. After spending 2 hours on the phone with Amerigas speaking to their horrible customer service, I could not get a straight answer. Of the 2 hours on the phone, about 1 hour and 40 minutes of it I was on hold. One person told me that I had a radio monitor on my tank (that they installed without my consent or approval) was the reason for the increased char... read more
Disgusting lack of professionalism displayed by the most recent, and last, delivery driver to our home recorded by security cameras while we were away.Severe language barrier in dealing with 70% of phone calls I made during my complaint process. Brush up on your Spanish if you plan to talk to someone on the phone.Amerigas charges for EVERYTHNG they do from tank installation and rental to removal. An example would be $200 to remove an above ground 120 gallon tank. They charged me for the gas delivery which was not delivered a... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,169 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 5:00 p.m.