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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Absolutely a night mare for a gas company. Ordered gas during a .25 a gallon rebate time. Driver showed up and stated tank was full. I get gas once a year ( only for gas logs) and knew I had used them quite a bit the year before so no way it is full. So maybe a gauge problem? So the lady on the phone says she can schedule a service call for a fee even though I rent the tank from them! Rediculous! She days they can schedule another delivery and the driver can check gauge again when he comes but no .25 cent discount! Rip off! ... read more
AVOID AT ALL COSTS. Do not use their vending machines. I used one to exchange a tank, it charged my card, took my exchange and then never opened to provide a new one. When I called they said they didn't see the transaction (which I could clearly see came out of my account) and there was nothing they could do for me. They stole my tank and money.
Dont even call this company. It is a scam. After missing three appointments I went with another vendor but they are harassing me to pay them nearly $300.
TLDR:- Horrendous customer service that is outsourced to the lowest bidder.- Shady business practices / anti consumer.- Good luck ever trying to resolve a dispute or claim.Absolutely one of the worst companies out there, steer clear of these crooks. We bought a new house that had tanks leased to Amerigas so we figured we'd give them a shot. We were double billed and spent month attempting to get things resolved. Unfortunately everything is outsourced to the lowest bidder call center who will not resolve anything, will promis... read more
I discontinued my service with this company because they have no local offices and terrible customer service. After I canceling service with them, they charged me $419 to come pick up an empty tank which took them no more than a half hour of their time.
They hide prices only to find out they are double local prices. Have closed all walk in offices so you can't speak to anyone. Long waits on phone and when you get someone, it's in a foreign country with people I have problems understanding and can't/won't help anyway.
**************** is trash. They bought the company I was doing business with and then tried to charge me some bs fee to cancel the service....
They over charged for a partial refill and for a full tank. When I called customer service, they said we don't do pricing, I had to go to store itself. There was no way to register a complaint. I spoke to a supervisor and she said they were not responsible for their representatives ripping people off.
I paid for a drop and was told by the driver they cannot fill my tank; turns out the tank is owned by **. This was a little inconvenient, but no big deal. I messaged and then called to request a refund to get my tank filled by the other company. I guess Amerigas only does refunds via paper check; a little frustrating, but it is what it is. Was told it should take no longer than 72 hours for them to approve my refund check...that was 10 days ago. I was told my issue was escalated 4 days ago and then I spoke to a manager, ****... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.