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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I started service with amerigas because it was the tank that the previous owner used and it seemed the easiest way to fill up their tank / replacement with another. So I paid for my first fill up and was told delivery would be within 5-7 days for delivery as the tank was empty and the temperature was in the 30's at night. So 7 days later I called and was told I would have a delivery in 5-7 days.. so 7 days later and no truck no propane no call no email. I called yet again and was told it would be 5-7 days. I then cancelled m... read more
By far the worst business experience I've had in quite sometime. Constantly waiting on the phone for someone to answer the phone. Almost always over 30 minutes. One broken promise after another. Oh we'll get that done in no time and it never gets done. Incompetent, uncaring employees that no doubt lie about upcoming services scheduled. Do NOT use this company for any jobs or services in any capacity. You will be sorry.
0 stars. They charged over a dollar a gallon over there competition. Then they charged me $419.98 to pick up the tank that is theirs. The BBB and the *** should investigate these criminals!!!
I have a $700 bill when all I did was ask for a free quote. Ive called three times already and every time they say they are taking care of it and I only get another bill. Finally, I told the last representative, Fine, just send a tank to my house since you are billing me for it. They told me they don't service my area. This cant be real. DO NOT GET A FREE QUOTE FROM AMERIGAS!
NO NOT use Amerigas. Use any other provider. They do not have competitive rates and will charge you for asinine things. I finally ended my service with them and they charged me $500 to pick up THEIR TANK. Never sent me a statement then started charging me LATE fees without me even knowing about it! Also - I never moved so I would have gotten the bill. Then they proceed to tell me that since my account is CLOSED they can't take the late fees off however, they can still ADD them (even though my account is closed) What a joke. ... read more
This has been the absolute worst company to deal with. I wish I would have cancelled sooner!! Over the last several months every phone call leads to nothing being done! I have to keep chasing these people. They have scheduled my tank pick up and rescheduled because no one ever showed up!! The tank has been sitting on my front lawn for 7weeks!! No one calls to say anything about not coming and when I finally **** down ****** the service coordinator she is unaffected and unapologetic. They were busy, sorry for the inconvenienc... read more
No positive comments. Online website for customer support is horrible and erratic. Difficult to get a live person, difficult to communicate due to poor English. Excessive fees, tank rental cost is high, propane gas cost is high. Tank removal fee is ridiculous, plus another fee for the technician.
The delivery time frame is terrible! I ordered my propane on the 2nd of this month and I am still waiting on the delivery. Why is the delivery not being done? If I call customer service Im being told Im far away and Im not. If Im to far away why did you except me as a customer years ago? I get charged delivery fees and all other fees they put on people. Im extremely frustrated and the order process should not be this long! Deliveries used to be a couple days and now its weeks. This needs to be addressed and changed immediate... read more
I just received a bill for $579.34 after terminating service and requesting tank removal. The pick up charge was $299.99 and there were additional charges for "service dispatch" of $119.99 and "early termination fee" of $149.99. I have used this company for 3 years without a contract. These fees are absurd!
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.