This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I have been an AmeriGas residential customer since July 2022 and consume approximately 250 gallons of propane per month. From the beginning, I have been enrolled in their budget plan and have paid faithfully and on time every single ******** October, I unexpectedly received a past-due notice on my account. When I contacted AmeriGas, I was told I needed to immediately pay the balance in full. Despite multiple phone calls and explanations that I was on a budget plan with a consistent payment history, AmeriGas refused to make a... read more
This business is a scam. You will never get any American on the phone if you have any issues with your tank or need a delivery. I would not recommend this company to anyone. There are cheaper places to use with better customer service. I do not like being scammed and them trying to charge me for every little thing that should be there problem. There needs to be an in state customer service not some out of state or out of country customer service line!
My Warn*** to You: RUN FROM AMERIGAS ************ ******* Summary:? Confirmed deliveries that never happened ? Services they don't offer on weekends ? Dangerous equipment malfunction ignored ? Urgent medical care situation dismissed ? Zero callbacks despite promises ? No documentation of interactions ? Forced to miss work ? ****************** with zero accountability ? Required payment info for $440 service never provided You deserve better. Your family deserves better. Choose a company that keeps its promises.If you value y... read more
Amerigas does not deliver when they say they will. If you call and need a immediate refill they don't arrive until 2 weeks later. They want you to pay 300 for an emergency refill and say they will deliver the same day but when you pay for the emergency delivery they then tell you they will come in 24 hours. Bad company
They lied and charged us an outstanding amount. Sent people to our house and charged us without us knowing. Charged us over 10 late fees while I was paying it . DO NOT go with this company . Every person we talked to was rude and didnt help with anything. We even threatened legal route because of them lying and charging us at their fault.
Fraud. Late. Bad customer service. I've had a bad experience from the start with this company. But by far this is the worst:6 Months after I moved out, they sent me an early termination fee; I didn't think there was an early termination fee. A typical service contract for oil/propane is typically 'keep the area clear or we won't deliver' sort-of-deal. So I reviewed the service contract and it states the fee is for leased equipment. " If you are leasing equipment from Company and you terminate propane service with Company pri... read more
Horribly overpriced, double the price of most other local vendors. Poor customer service. Purchased by ********************** and no longer a local business. You'll regret bringing your business to them.
AMERIGAS does not look out for their customers. I moved into my home, with an existing/installed AG owned propane tank. I requested their ************ and they filled it with propane, and I immediately paid all invoices. However, AG would not unlock the tank for use because they said their tank was improperly installed (location). AG should have inspected and informed me of issues BEFORE filling the tank. Moving the tank to a suitable location involved significant fees. Their customer service was VERY poor. Considering my ex... read more
We just received an invoice from Amerigas located in ***********, ** charging $4.55 per gallon of propane. According to research the average cost of a gallon of propane in ************************* and the State of Missouri is currently $1.98. I immediately called the Amerigas customer service number and was told "********************** pricing is at the discretion of the company and they do not base their pricing on what other area companies sell propane for". In other words they don't care what other companies sell for. IS... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.