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Animal ER of University Park
- Emergency Pet Hospital
- Bradenton, FL
About this business
Location details
8237 Cooper Creek Blvd, Bradenton, FL, 34201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The front desk staff needs to be trained in proper triage
Business response:
Thank you for taking to time to speak with our hospital manager, Nikki. As he may have mentioned, at the time of your sweet dog's arrival, another critical case was being treated quickly by our team. Our front staff are trained to quickly assist clients upon arrival according to triage level. Sometimes, this may be by providing other options if there is a small wait for critical patients such as your pup. We understand emergencies are very stressful, and each pet is our priority. Our apologies again for the case load and exp... read more
Thank you Dr. Aunt Pam, Aaron and Andi of Animal ER for looking after me tonight when I ate my medicine...and the tube...and the cap..... My Mom says you all are the absolute best humans around! We are so lucky to have an emergency room that looks after curious puppies like myself! Mr. Maximus Hagrid, 10 month old Tibetan Mastiff.
Took my new 10 week old Chihuahua to the er one evening ($456.00), and 30 hours later he had kidney failure and had to be euthanized. If they had done a simple blood test we possibly could of saved him. I told them he had not tinkled for 2 days and that seems to have been ignored. Won’t return. Heartbroken
I’ll start with the only positive I can share, the receptionist was kind. Otherwise it was a LONG miserable visit. We waited for 2-1/2 hours and only saw the vet tech. After asking for how much longer, being told 15 minutes ( assuming no emergencies arrived) we left. Never saw a vet. To add insult, I was charged $16. For the tech weighing my cat. I wouldn’t take your sick pet there unless you have all day!
Business response:
Thank you for providing your feedback and letting us know about your experience, Lori. We set compassionate, efficient care as a priority and are truly sorry to hear that we did not meet your expectations. We'd like to reach out to you directly after reviewing all information. We also hope your cat received treatment and has a smooth recovery!
I was very disappointed in the overall experience I had with my puppy. I came in with a snake bite for my dog and before I could get comfortably in the front door they were asking for my debit card. Overall, the vets and receptionist were sweet, kind, and helpful. The vet tech I encountered however, was not. She was abrasive, rude, and distasteful in the manner with which she performs her job. It was disappointing that in my time of trying to do what was best for my dog I also had to encounter a woman with zero bedside manne... read more
Business response:
Michael, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to notify us. Our number one goal is to offer exceptional care and service - from walking in with your pet until departure. So please know we take this feedback seriously. We have shared your comments internally and would like to reach out to you directly.
Bottom line up front: i appreciate their pictures of my dog throughout his unexpected stay at the ER; however, I’m concerned about their ability to follow surgeon provided directions when caring for their patients. I’m disappointed in this experience, seeing as they have decent online reviews. Hopefully this is a fluke. If you have an emergency with your pet, by all means reach out to them; however, if there’s a choice, i will find another ER in the future. 1. My pup had to have fairly urgent surgery to repair a herniate... read more
Business response:
Hello Jane, In reviewing your experience here at the Animal ER, I can absolutely understand why you are upset. It is always frightening when our pets need emergency surgery and hospitalization with strangers. Although Bradenton is about 50 miles from Tampa you got him to Dr. Levine in time. In the records provided by the surgeon, it is typed that there are “two (2) pain patches attached and were to remain for 4 days”. However, upon arrival, there was only one patch, loosely attached. The ambulance driver confirmed the... read more
Dr. Sorrentino misdiagnosed our dog when we brought her in 11/25/18. When I questioned her about her symptoms with her diagnosis(because they didn't match up) she put her hands on her hips, shrugged her shoulders, and said "I don't know" Our dog DIED a week later.!!! We took her to another ER where she was properly diagnosed. I seriously question her license and attribute our dog's death due to wrong diagnosis provided by your doctor.
Business response:
Ms. Shrimpton, I am saddened to hear of the loss of your pet. At the time of your pet's visit, the only abnormality was bloody diarrhea. There was a normal appetite and no vomiting. The next step would have been lab work, which you declined. It appears that your pet was seen two more times by your primary veterinarian between your visit to the Animal ER and the other emergency clinic several days later. Unfortunately, I was never informed of any changes or decline in your pet's condition. If I had been then further di... read more
tonight i called because a friend of mine found 4 baby kittens in a dumpster... the lady said that it was ok to bring them... well when my friend called another lady answered and said that "she didnt have the heart for these animals like her co workers" what a nasty person. i cant believe you guys employ people like this. its one thing to not take them but its another thing to have a ridiculous woman say the things she said.
Business response:
What??? This will be investigated right away!
One week ago today, I brought my little Whitley here. She had a temp of 103.8. The vet did an ultrasound and x-ray and reported to me that she had a hemangiomasarcoma on her spleen and needed a splenectomy. My reaction was "she was just fine this morning". She also informed me that with or without surgery--without chemo--my Will-Will would die in 3-5 months. You can only imagine my grief. I said absolutely to the surgery until another person walked in with the "proposal" of $3000-$4700!! She asked me if I wanted a moment to ... read more
Frequently asked questions about Animal ER of University Park
How is Animal ER of University Park rated?
Animal ER of University Park has a 4.3 star rating with 1,279 reviews.
When is Animal ER of University Park open?
Animal ER of University Park is closed now. It will open tomorrow at 9:00 a.m.