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Anson at the Lakes Apartments
- Apartments
- Charlotte, NC
About this business
Location details
8000 Waterford Lakes Dr, Charlotte, NC, 28210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I don't have anything positive to say right now except that Tia is amazing and cares about her jobs and the residents here. I wish there was more of her.
Business response:
We value your input and are sorry to hear about your experience. We will make sure to pass along your kind words to Tia. Thank you for sharing your feedback.
Don't waste your money I just moved into the neighborhood and was promised safety and security and a place that I would be proud to call home. Instead I've been here less than a month and within the first ten days my car was broken into and the glass was shattered. My personal belongings were stolen all because there is no actual safety or peace of mind here. When I brought up my concerns to management about the lack of security measures being taken to ensure the safety and peace of my mind of the reside ts in this community... read more
Business response:
Hello, Jack B.. We understand your disappointment. Thank you for bringing this to our attention, we are looking to quickly resolve this issue.
Verified Renter Anson at the Lakes has been a rough experience for me. Quality of units is subpar with better auditing needed and gaps in services for trash valet and also with Fetch provider losing packages. Communication between maintenance and office seems to be inconsistent at best. All I can hope for is a quiet remainder of lease and hope not to encounter further issues.
Business response:
We value your input and apologize for the issues you have experienced at Anson at the Lakes Apartments. We will address the concerns you have raised and work towards improving our services. Thank you for bringing this to our attention.
Verified Renter Terrible experience, nothing positive to say about the Anson at the lakes. The leasing staffing is terrible, they don't care about customers, the maintenance people doesn't work. I moved since September 30 and still don't have a microwave. Very insecure community very noisy, very dirty hundreds of roaches everywhere
Business response:
Your concerns are noted. We apologize for any inconvenience you have experienced at Anson at the Lakes Apartments. Please contact us at (704) 552-5446 so we can address your concerns and improve your living experience. Thank you for bringing these issues to our attention.
Verified Renter I don’t recommend. Bugs everywhere. Apartment outside isn’t unkept. Spiderwebs all outside the apartment. People shooting. Gate codes don’t work.
Business response:
Thank you for the feedback. We’re sorry to hear you didn’t have a 5-star experience with us. We appreciate your comments and are listening. The weekly exterminating efforts have been doubled, two entire buildings are treated each week. The office is in constant communication with the exterminating company to identify any apartments with housekeeping issues which are addressed quickly. The access gates are damaged due to improper use by residents and guests. We strive to repair the gates swiftly, but at times, we must wait fo... read more
Verified Renter This community is ok. Upon move in this apartment was infested with Roaches in which I had to take matters into my own hands because no one took it as an emergency. Still saw roaches after the treatment. Last tenants must’ve had animals, there is still animal hair all in and through the apartment. Outside of the apartment is filthy, my windows are dirty from bugs, and spider webs. The gates rarely closed, they recently started closing them. The outside of these buildings need to be pressure washed. Haven’t be... read more
Business response:
We're sorry to hear about your experience at Anson at the Lakes Apartments. We take your feedback seriously and will address the issues you've mentioned, including the cleanliness and safety concerns. Please contact us at (704) 552-5446 so we can work to improve your living situation.
Verified Renter When I first moved to Anson it was amazing. Staff and management was awesome. My first six months of living here was awesome and any problems that I had were fixed. Fast forward a few months and there is new staff and management. Awful. I’ve had black mold in my bathroom for 7 months and I have called, I have complained, and sent emails but no one has come to fix it. Since the mold has been there for so long it has created a small hole that leaks out dookie water from the people upstairs. They looked at it bu... read more
Business response:
Your concerns are noted. We apologize for the inconvenience you have experienced. Please contact us at (704) 552-5446 so we can address the issues in your apartment promptly. Thank you for bringing this to our attention.
Do not move here! Just moved in and already waiting for the lease to end. Nonstop problems and absolutely terrible service. Received the apartment with a broken front door lock, broken patio lock, broken toilet, broken washer, and who knows what will else will happen. It has only been 1 month… A “gated community” where the gate never works and is always open is completely useless. I’ve heard management say “we’re working on it” for months and months and reading other reviews shows this isn’t a new problem. Don’t understand a... read more
Verified Renter The rent goes up 11% every year they even increased it during the height of covid and the property gets worse every year. Its supposed to be a gated community but the gates never work the breezeways are always filthy!
Business response:
Hi, We are very sorry to hear you had a bad experience here at Anson At The Lakes. Please contact the leasing office at your earliest convenience and we will gladly assist you.
Frequently asked questions about Anson at the Lakes Apartments
How is Anson at the Lakes Apartments rated?
Anson at the Lakes Apartments has a 4.2 star rating with 1,412 reviews.
When is Anson at the Lakes Apartments open?
Anson at the Lakes Apartments is closed now. It will open tomorrow at 9:00 a.m.