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Anson at the Lakes Apartments
- Apartments
- Charlotte, NC
About this business
Location details
8000 Waterford Lakes Dr, Charlotte, NC, 28210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Garbage Do not rent here!! The gates never work, there are homeless people living in the stairwells. Maintenance requests go unacknowledged for weeks. The leasing office never answers calls. The gym is only open when the leasing office is open, so if you have a 9-5 job you’re paying for a gym you can’t use. DO NOT RENT HERE
Business response:
Your feedback is important to us. We regret to learn about your experience at Anson at the Lakes Apartments. Please feel free to reach out to us at (704) 552-5446 to discuss your concerns further.
Don’t be fooled!! Cons: - Dog park trash / floods when it rain. No grass in the park AT ALL. - Rarely any dog bags throughout the property - Both gates are always broke - Kids and parents take over the entrance and exit during school year - Maintenance parks in front of leasing office taking up residents/visitor spots. - Maintenance request takes at least a month to be completed IF they actually do the request - Maintenance staff change like the seasons - Ground workers pick and choose which trash they pickup . Pickups a cup... read more
Horrible service I have lived in this community for 5 years and ever since the complex was sold it has gone completely down hill. The gates work maybe one percent of the time! The breezeways are filthy and the staff is extremely unprofessional! Maintenance requests go completely unanswered or the service is crappy!
Your noise complaints will be ignored I’ve lived here for a couple of years now and i have very loud upstairs neighbors. They have no regard for anyone else around them. Fighting at 3 am, running and through the apartment, throwing things around. Sounds like body slams sometimes. This has gone on for months and the leasing office staff is ignoring me at this point. I’m sure there are records of the many times I’ve had to contact security. Not that it even matters. I can’t even sleep or have my goddaughter overnight because s... read more
Business response:
Shynele, I met with your neighbor in reference to the noise issues that you are experiencing and reached out to you via email. I will call you this afternoon to discuss the outcome of the meeting.
Wouldn’t recommend!!! I’ll start by saying the apartment we live in now worked with us. My job requires me to be out of town 90% of the time. The apartment we live in now needed us to come sign our lease on a Friday. I was out of town that Friday and they made an exception since they were closed on Saturdays to open on a Saturday for us just to come sign our lease. Now lets start with Anson. We were showed a model unit and was told that would be what we were getting, except a bigger floor plan. We then was sent the virtual t... read more
Business response:
We're disappointed to hear about your experience at Anson at the Lakes Apartments. We take your feedback seriously and apologize for the inconvenience you faced. Please contact us at (704) 552-5446 to discuss further and address any concerns you may have.
DON’T MOVE HERE The number one reason why we left this place was the maintenance, or lack thereof. Our washer broke, my ceiling in the bathroom developed a water bubble that burst, the microwave died twice, they broke our stovetop trying to fix the microwave the first time and then it took 6 months for them to even come and another two weeks to actually fix almost everything that I just listed (my ceiling was still not fixed from the water damage- this was after we put in several maintenance requests). A few months ago, our ... read more
Business response:
We apologize for the negative experience you had at Anson at the Lakes Apartments. We take maintenance concerns seriously and strive to address them promptly. We regret any inconvenience caused during the repair process. Regarding the rules and amenities, we understand your frustration and will take your feedback into consideration for future improvements. Please know that resident safety is a top priority, and we are actively working to address any issues. Thank you for sharing your feedback with us.
DO NOT RENT HERE When I moved in everything was going smoothly. Since then, the front office is impossible to get a hold of. They never call you back. I don’t think they even check their messages. My water heater kept going out and after the third time they finally replaced it. However when they did they completely trashed my apartment. They helped themselves to my water, dug around in my kitchen knocking over and spilling spices on my counter, took everything under my sink out, peed on the side of my toilet, left the seat u... read more
Business response:
Sarah, I am sorry that you did not find your experience to be pleasant. As you know, I spoke to my Maintenance Team and was told that they did not take your bottled water or leave empty beer cans in your apartment. I trust my Team and I back them 100%. I do apologize that they forgot to put the baskets under your bathroom sink once they were finished with your service request.
Verified Renter No me gusta esta comunidad, no estoy conforme ni con servicio, ni con el mantenimiento, muchas cucarachas! Ruidos de vecinos arriba que tiene 3 perros y 1 gato… música de madrugada… ya estamos fastidiados.
Business response:
Hi, Verified. We are sorry to see you had a negative experience with our community. Please reach out to us by calling (704) 552-5446 or e-mail ansonatthelakes@bellpartnersinc.com so that we can discuss your experience further.
Verified Renter Due to the issues with maintenance and services forced upon, ie..you have to pay for without an option to opt out. Just look up the review of one of the services “Fetch” the horrible stories are no an exaggeration. I would not recommend staying here at the current rental prices. And to be honest it’s not really the rental price but it’s the services provided that are not justifying the cost.
Business response:
Thank you for your comments, we strive to provide great service and convenient services. The Fetch package delivery service is designed to save you time by using their app to schedule your package deliveries when you will be home to receive them. Fetch is experiencing some difficulties with staffing, but has assured us that it is a top priority for them. Please give the service another try.
Frequently asked questions about Anson at the Lakes Apartments
How is Anson at the Lakes Apartments rated?
Anson at the Lakes Apartments has a 4.2 star rating with 1,412 reviews.
When is Anson at the Lakes Apartments open?
Anson at the Lakes Apartments is closed now. It will open tomorrow at 9:00 a.m.