Anthony & Sylvan Pools

Gary A 

on BBB

a year ago

Started pool construction during September 2023 and still waiting to have the project finished on 15 May 2024. Told originally that the pool would be complete in 8 weeks!!! After 8 months finally got water in the pool. Coping was installed incorrectly and when subcontractor came to fix the issue, he brought no coping bricks and used only the leftover bricks from the first attempt. There were not enough coping bricks to complete the job and it is incomplete as of this date. Paid $7000 for new sod and when subcontractor came t... read more

Stephanie W 

on BBB

a year ago

This experience has been anything but ethical and professional. Lets start with the first sales person I worked with (*******). She told me they were so busy that A&S required an architectural approved diagram and referred me to their partner to get that accomplished quickly which spent $5K. Then she ghosted me and I was told that she was in cahoots with the architecture firm. I contacted leadership and they gave me the best sales person in the industry ****** which I now know that must be scored by our surveys (story on tha... read more

Phil G 

on BBB

a year ago

I contracted Anthony & Sylvan Pools in February of 2023 for an custom in-ground pool. This pool would cost approximately $300,000 to build. The first person I spoke with was *******************, who had committed to a May/June 2023 start date. I returned back to Pennsylvania in July of 2023, only to see the pool had not even yet been started. After contacting A&S, the process had finally started. The original contract we signed stated completion by August of 2023. After the still (to this day) unexplained delay to constructi... read more

Joseph G 

on BBB

a year ago

I am currently under construction and regret choosing Anthony Sylvan for our 'dream pool.' Initially, they dazzled us with the design, and there's a reason they demand full payment upfront. Our excitement quickly turned to frustration when I arrived home to find my newly poured gunite shell. I discovered an 18-inch drop from the coping to the first step into the main stairs, raising safety concerns for anyone entering the pool. Our salesperson and designer, Alyssa C. from the Philadelphia Division, proved extremely negligent... read more

Michael F 

on BBB

a year ago

Over three years now, and Anthony & Sylvan still hasn't finished our pool! It was almost a year ago that they convinced us to let them plaster (to get us out from under all the construction loan charges they were incurring) and that they'd finish everything else under "warranty". That's when we discovered that the pool filler leaked and can't be used, the pool floor cleaner doesn't work, the spa jets don't work, and the spa water feature booster pump isn't even connected to the spa! They haven't been back to finish any of it... read more

Sam I 

on BBB

a year ago

Id give negative 1 million if that was an option. By far the worst company i have ever dealt with. The sales are aggressive but make you feel like they will take care of you throughout the process. They are the pool experts but leave you high and dry once they get your $$$$ for the pool DO NOT USE. Im 2 years in and items from my pool are still not comple. If you decide to use them reach out and ill be glad to give you the names of the sales and project managers that screwed me over. Do i use my pool? Yes. Do i hate the job ... read more

Rich C 

on BBB

a year ago

Beware of Anthony & Sylvan Pools – a façade of professionalism masking a disorganized operation. Initially impressed by their sales pitch and 3D designs, our optimism was quickly shattered post-contract, leading only to disappointments. A glaring issue was their poor planning. For example, we were advised to build a retaining wall for the pool, only to find it impeded their plumbing work, forcing us to fund additional excavation. Their compensation for this oversight was insultingly low, covering a mere fraction of our costs... read more

Amy T 

on BBB

2 years ago

Never do business with Anthony Sylvan! I promptly paid my deposit of $5,000 in May and they didn't contacted me until they wanted to dig in October, blaming everything on the Anne Arundel County permitting office. I spoke with the County permit office multiple times and was even shown the records of Anthony Sylvans unresponsiveness. My Sales person Mr. Duffy was rude and abrasive to me, responding to my polite update requests in caps and angry bold font. My project manager was unresponsive and even their General Manager, Tom... read more

MaryAnne B 

on BBB

2 years ago

I can't begin to tell you how disappointed I am with Anthony Sylvan pools. They installed my indoor pool in 2001. I had it refinished in 2016. Last year, November 2022, I started getting stones in the spa, they were coming through the jets. To date Sylvan has done nothing because they say they can't determine what the problem is. FINALLY, last month, they suggested that I contact other pool companies in the area to fix the problem. MaryAnne B***********