Anthony & Sylvan Pools

Phil G 

on BBB

2 years ago

I contracted Anthony & Sylvan Pools in February of 2023 for an custom in-ground pool. This pool would cost approximately $300,000 to build. The first person I spoke with was *******************, who had committed to a May/June 2023 start date. I returned back to Pennsylvania in July of 2023, only to see the pool had not even yet been started. After contacting A&S, the process had finally started. The original contract we signed stated completion by August of 2023. After the still (to this day) unexplained delay to constructi... read more

Joseph G 

on BBB

2 years ago

I am currently under construction and regret choosing Anthony Sylvan for our 'dream pool.' Initially, they dazzled us with the design, and there's a reason they demand full payment upfront. Our excitement quickly turned to frustration when I arrived home to find my newly poured gunite shell. I discovered an 18-inch drop from the coping to the first step into the main stairs, raising safety concerns for anyone entering the pool. Our salesperson and designer, Alyssa C. from the Philadelphia Division, proved extremely negligent... read more

Michael F 

on BBB

2 years ago

Over three years now, and Anthony & Sylvan still hasn't finished our pool! It was almost a year ago that they convinced us to let them plaster (to get us out from under all the construction loan charges they were incurring) and that they'd finish everything else under "warranty". That's when we discovered that the pool filler leaked and can't be used, the pool floor cleaner doesn't work, the spa jets don't work, and the spa water feature booster pump isn't even connected to the spa! They haven't been back to finish any of it... read more

Sam I 

on BBB

2 years ago

Id give negative 1 million if that was an option. By far the worst company i have ever dealt with. The sales are aggressive but make you feel like they will take care of you throughout the process. They are the pool experts but leave you high and dry once they get your $$$$ for the pool DO NOT USE. Im 2 years in and items from my pool are still not comple. If you decide to use them reach out and ill be glad to give you the names of the sales and project managers that screwed me over. Do i use my pool? Yes. Do i hate the job ... read more

Rich C 

on BBB

2 years ago

Beware of Anthony & Sylvan Pools – a façade of professionalism masking a disorganized operation. Initially impressed by their sales pitch and 3D designs, our optimism was quickly shattered post-contract, leading only to disappointments. A glaring issue was their poor planning. For example, we were advised to build a retaining wall for the pool, only to find it impeded their plumbing work, forcing us to fund additional excavation. Their compensation for this oversight was insultingly low, covering a mere fraction of our costs... read more

Amy T 

on BBB

2 years ago

Never do business with Anthony Sylvan! I promptly paid my deposit of $5,000 in May and they didn't contacted me until they wanted to dig in October, blaming everything on the Anne Arundel County permitting office. I spoke with the County permit office multiple times and was even shown the records of Anthony Sylvans unresponsiveness. My Sales person Mr. Duffy was rude and abrasive to me, responding to my polite update requests in caps and angry bold font. My project manager was unresponsive and even their General Manager, Tom... read more

MaryAnne B 

on BBB

2 years ago

I can't begin to tell you how disappointed I am with Anthony Sylvan pools. They installed my indoor pool in 2001. I had it refinished in 2016. Last year, November 2022, I started getting stones in the spa, they were coming through the jets. To date Sylvan has done nothing because they say they can't determine what the problem is. FINALLY, last month, they suggested that I contact other pool companies in the area to fix the problem. MaryAnne B*********** 

Katie E 

on BBB

2 years ago

Worst customer service ever. We put a deposit down on a pool but have to move due to unforeseen circumstances. Nothing in the contract says the deposit is non-refundable. We have emailed and called every number but no avail. They are great in selling the product but any customer service there after is a JOKE. 

Joi H 

on BBB

2 years ago

I would strongly never recommend Anthony & Slyvan Pools to anyone again. We started with an agent by the name of Eric who after a few weeks never returned our calls. The communication with this company is horrible. They started our project in August 2022 and after one year and three months is still not complete. We were told of a $1000 referral program and after a referral was given we were told that program was not available during our contract and was issued a $500 gift card and that was after numerous complaints. Although... read more