Anthony & Sylvan Pools

Michael B 

on BBB

2 years ago

Anthony & Sylvan Pools (A&S), Doylestown/Warminster, PA began our pool build in the summer of 2022. The Project Manager assigned was Harald B*****. On July 15, 2022, Harald B***** completed a pre-shot inspection of the rebar and plumbing phase of our pool build. Harald B***** failed to identify a significant oversight by the plumbers involving the location of the main drains in the deep section of the pool. The drains were not centered nor placed in accordance with the specifications of the pool design. Second significant is... read more

James M 

on BBB

3 years ago

Horrible craftsmanship, no supervision to employees, multiple returns to site without fixing problems. Contract work not completed to an industry standard. Subbed out contracted work to un qualified masons, Pretty much everything you don’t want in a contractor for a pool renovation. I would suggest using anyone else. 

Jenna B 

on BBB

3 years ago

*The team pooped behind my pool house and left rag/underwear buried. My dog kept digging there. It smelled horrible.*They left raw pipe exposed in the pool *The 5 spa jets were to be replaced as they were yellowed.*They plastered in the 5 jets *Left them with no directional screwed in and 5 random directionals on my table that didnt even fit.*Left trash.*Someone came to try to fix jets a few weeks later and then chipped the old yellowed ones and its still in there.*There is a footprint in the middle of the spa plaster *After... read more

Cherise P 

on BBB

3 years ago

It started with our sales manager, Mike Spillane. He did not do his due diligence during the evaluating which caused us an extra $7k. He admitted that it was his mistake. In July 2022, we informed our sales manager and schedulers that there was a leak in the pool. Again, it’s the end of October and I haven’t heard from anyone in months. We paid for a complete renovation of our pool, new tile, coping, and plaster. We were told everything would be done by mid-July. Nine months later and still no response from anyone. Update 10... read more

smr R 

on BBB

4 years ago

Another awful review. The pool was built, we had a serious issue and the company didn't even have the courtesy to respond to our request to help. We resolved the issue ourselves. Zero stars, if it were possible given that this project was $$$. 

joe and jen a 

on BBB

5 years ago

do not use this company August 2019 negotiated in good faith a fair price and contract was signed September 2019 meet and greet During meet and greet and we found out it was our responsibility to get the variance however; during the negotiation process we were told the company takes care of everything for us Sept 2019 thru Feb 2020 working with neighbors and town to get variance March 2020 received variance and permit from town March 2020 COVID hits and everything shuts down Spring / Summer 2020 several messages left with An... read more

Nichole B 

on BBB

5 years ago

I wish I could give them '0' stars!!!****** - This is the ***** company EVER!!!! We signed a contract for our pool last July and it is still *** finished. They will take your money and start your project but you will NEVER get them to actually finish it. No one at this company is reputable and they are all full of empty promises. I threatened to post a review two weeks ago and immediately got a response from "****" their metro area manager. They sent my long lost project manager "******" to our house for a site visit to make... read more

Fran C. 

on BBB

6 years ago

The purchase of our new home included a Sylvan Pool.. We decided to contact Anthony & Sylvan Pools to get the pool re-plastered and tiled. The salesman came and sold us a load of crap, he said they do the best job... there is a project manager that will oversee, it will be done on a schedule, he may stop by and check on things...... A $16,000 contract was signed. We signed thinking they were the best of the best, well buyer beware... they are the best of the worst! To make a long story short..The contract was signed in March... read more

Mike M 

on BBB

6 years ago

DO NOT EVEN CONSIDER USING ANTHONY & SYLVAN POOLS!!! The last 30 weeks building our pool has been a nightmare with them. It took them 30 weeks to build a pool which was estimated to be only a 10 week project. They are HORRIBLE at communicating with the customer. In fact, the communication is so bad their subcontractors complained to us about it. My wife has NO vacation time left because they can’t keep their own timeline straight as to when the customer needs to be home. On top of we failed EVERY inspection. Maybe it was bec... read more