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APEX ROOFING & RESTORATION
- Roofing
- Longwood, FL
About this business
Location details
745 W State Rd 434, Suite E, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is horrible. Lack of communication right after they knocked on our door.
Business response:
The Customer Service Manager has reached out to the homeowner and left a voicemail to discuss.
Shady business practices. After completing roof. A year later asking for money in regards to rotting wood. Representative were highly unprofessional. Knew the person who signed the contract can not read or write in English. And did nothing to explain the details. Just sign here and here. Now threatening to place a lien on property after everything was paid in full. Stay away from this business they are not upfront with their cost.
APEX installed a new roof on my house, but the entire process has been very long and painful. They do not respond to phone calls or emails in a timely fashion. At first I received weekly calls on the status of my project, but as soon as the insurance sent the first check, the communication became very infrequent. They also took a long time to remove the dumpster after the roof was completed and did a poor job of cleaning up the nails/garbage around the yard and on the driveway. My roof was installed 7 weeks ago and I have be... read more
These people knock on my door all the time time to tell me I need a new roof. I don't. The house is brand new. Leave me alone.
Apex put a roof on my house. I am now delayed in selling my house because they didn't submit a payoff release. I have been calling and emailing for days with no responses. This is unprofessional.
I should have know better than to respond to a door solicitation. On October 23, 2019, I unfortunately listened to the scam sales person from Apex Roofing and Restoration say that there was hail damage on my roof and they would help me submit a claim to my insurance company for a new roof. On November 11, 2019, that claim was denied and it has been a nightmare and giant void with Apex Roofing and Restoration ever since. As of today, April 20, 2021, there has been no resolution yet I am stuck in a "contract" with this company... read more
Two guys came from apex told me there's an 85 percent chance the insurance would pay for a new roof but there really wasn't anything they saw to really worry about. About three weeks after they were up on my roof there's a shingle that's appeared to look ripped and flipped up from what I believe to be some wind we had . The short of it is I'm no dummie that shingle was lifted up and torn several places on that one shingle right were the guy pointed when up there no other shingles damaged just that one that I can see . Stay a... read more
Business response:
In response to the review of our company. Our business practices do not operate this way. Per your own review, you believed the damage to be wind related. The gentlemen came off your roof and left the premises. They did not continue a discussion that would lead you to believe you needed a new roof.
Apex roofing is running a scam and they're taking advantage of a single mom. This is not okay! My insurance company paid out over $20,000 to replace my roof. Apex roofing received the check and NEVER DID THE WORK. I sold the house with the roof unrepaired and Apex is still hanging onto the check. Unacceptable! Update: I sold my home while the claim was pending. By the time I was made aware that a settlement had been reached, I was no longer in possession of the home. Therefore, work did not commence. Apex has graciously ag... read more
Business response:
Rachel Lane Apr 5, 2021, 3:30 PM (3 days ago) to me I would like to add the following to my review: Apex said they would return the funds to my insurer. It has now been almost a month since they claim to have sent a check to my insurer and yet my insurer has not received anything from Apex. Apex does not respond to me anymore. It would appear that they took the money and ran. If at any point Apex does send the money back, I will be happy to update here. Sincerely, Rachel L*** ***************
I had a very bad experience with this company and would never recommend them. The English-speaking employees in management and customer service talk a good game, but they force the customer to deal with a crew that only speaks Spanish. When the crew was supposing done with my roof, they left supplies--rolls of tar paper, cans of roofing cement, box of nails, and 8 sheets of plywood--indiscriminately laying all over my grass and driveway. Whiling placing these items neatly in a central place on my driveway, I found 7 nails (o... read more
Frequently asked questions about APEX ROOFING & RESTORATION
How is APEX ROOFING & RESTORATION rated?
APEX ROOFING & RESTORATION has a 3.8 star rating with 773 reviews.
When is APEX ROOFING & RESTORATION open?
APEX ROOFING & RESTORATION is closed now. It will open at 9:00 a.m.