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APEX ROOFING & RESTORATION
- Roofing
- Longwood, FL
About this business
Location details
745 W State Rd 434, Suite E, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After a roof replacement on our home the company was not responsive to our issues with the job done. It was 6 months before their corporate office finally called asking about our issues: (1) align crooked gutters, (2) skylight replaced with wrong fixture. Another 3 months passed and the gutters were finally fixed. The incorrect skylight, which no longer provides adequate light to our great room, was never replaced to our satisfaction. Instead Apex called asking for an additional payment to correctly replace the skylight fixt... read more
This is **************************** and the official language is English. First I must make it clear that I don't care what race or nationality contractors are, but Apex had a team of Hispanics replace my roof and I was not able to speak with them because none of them spoke a work of English. If I could have talked with them I could have told them that the fascia that they crumpled when they removed it was not suitable to be put back and that they had lost a piece of soffit which they needed to find or replace. After severa... read more
Business response:
The homeowner spoke with **************** rep ******** on 2/23/23 to address his concerns and work to resolve.
Apex Roofing does not have very good customer relations, their Project Manager and their Quality Control Manager do not return my calls. Apex sub-contracted out our roof installation and they did a sloppy job. After removing old roof, they installed the matting and then left the area only to return later that evening and ripped up the matting and installed plywood in several areas, then reapplied the matting. After the initial inspection was completed, the roofers returned to install the new roof. They took a long break and ... read more
Business response:
**************** rep ************************** has been working with the homeowner on his concerns and has asked a supervisor to reach out to the homeowner to schedule an onsite visit to discuss the ridge caps. She has also sent the homeowner pictures of other completed roofs with similar shading. The homeowner passed his Final inspection from Charlotte county, and it was sent to him on 1/4/23.
Would not recommend this company to do your roof. They finally replaced our roof back in August 2022. Hurricane *** hit and many of our roof ridge caps blew off with the storm. We contacted Apex to come back and do the repairs on the roof. Have called several times and have not heard back from them. Have also given them a number of referrals which they sell to you saying you can get money for referrals but never followed up on those either. They only want to deal with full roof replacements. You are nothing to them after you... read more
Business response:
********, **************** Rep reached out to the homeowner on 2/1/23 @ 8:22am CST to apologize for the lack of communication and no follow up from Apex. ***** explained to the homeowner that unfortunately **************** was not made aware of the damage in order to send someone to assess, and again apologize that no one reached back out to assist. With respect to the referrals, they have been submitted to be followed up on by the appropriate person and the homeowner will be updated once information is received.
This company only wants you to sign on the dotted line then they disappear. They said they will be out the week of 11/28/22, yet could not reach anyone to find out exactly when they were coming. It is now Friday, and we cannot get any information when they are coming out. The only calls appear to be questioning who is on the insurance check. Thank God they are not. I do not know how we will ever get a call returned letting us know what is going to happen. We did find out they want $**** to void the contract. They are insane!... read more
Business response:
The homeowner had a conversation with MK on 11/30/22 approximately 4:55pm CST. who explained that we would be unable to give a install date as we did not have a permit issued. The Customer Service Manager had a conversation with the homeowner on 12/2/22 @ 1:11pm CST and outlined the process and apologized for any miscommunication on Apex's part. Mr. Eaton then had a conversation with Aubrey R. and Ms. MK on 12/2/22 with the understanding the contract was canceled and the Release of Benefits would be sent. On 12/5/22 @ 11:03a... read more
Reviews on their site are inaccurate. Customers need to stay clear of APEX, they have one of the worst reputations in the business. I was told that my insurance company would pay for a new roof. They then wrote up an inaccurate report detailing damages that never actually occurred. They had me sign an Assignment of Benefits which basically allowed them to deal with the insurance company directly. Once the insurance company denied the claim, APEX told me "This is where we come in" and that they are 99.9% sure the company will... read more
Business response:
The CEO, Grant Rockett is reaching out to the homeowner to resolve.
My complaint is not with the workers they were very professional and I am very pleased with my roof. My problem is with the office they signed a contract that I didn’t sign and we proved it. We decided not to take legal action and used the company anyway. They over charged us for materials never used, when we refused to pay the additional charge they informed us that they were going to go after our insurance company. Obviously the insurance company refused to pay also so they put a lean on my house, so we paid them just be c... read more
Business response:
Please reach out to the Customer Service Manager at your earliest convenience to discuss -- 205-685-0040 x118
The salesrep pressured my Port Charlotte tenant into signed an agreement using my name. I have no idea what the doc is. They did not reach out to me. They started a claim with my ins carrier. The rep knew the women signing was not me, the home owner. I have called Apex 4 times and no reply to sort this out. I did cancel the claim with my ins carrier. BEWARE!
Business response:
Please reach out to the Customer Service Manager at your earliest convenience @ 205-685-0040 x118
This company always has these annoying solicitors who ignore "no soliciting" signs on your house/business. DO NOT USE THIS BUSINESS!!!!
Business response:
Customer Service Manager reached out via email provided, on 7/28/22 @ 11:33am CST asking homeowner to call at his earliest convenience.
Frequently asked questions about APEX ROOFING & RESTORATION
How is APEX ROOFING & RESTORATION rated?
APEX ROOFING & RESTORATION has a 3.8 star rating with 773 reviews.
When is APEX ROOFING & RESTORATION open?
APEX ROOFING & RESTORATION is closed now. It will open at 9:00 a.m.