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Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Add the luxury of a brand-new spa, or hot tub to your home today. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, it’s never been easier to get your hands on these products. Simply start adding items to your cart or contact us if you have any questions. We look forward to helping you achieve the lifestyle of comfort that you crave.
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought tub at last fall nothing but trouble ever since, wish I had never made this purchase! I previously had another brand with no problems. Constant hassle trying to get "issues" fixed. Customer service sends you through hoop after hoop with no resolution. OVER IT
Hot tub started leaking inside itself in less than a year. Their 2 year warranty only covers parts not labor. So they use the cheapest foreign parts assemble it in the USA and call it American. Wish I bought a different name brand. Over $7000 wasted.
Our tub stopped working after 6 months. We bought the extended warrantee. They've been making us take photo after photo of the electrical work. It's become obvious they're trying not to cover the issue. Today they said they're trying to get a technician scheduled but may need me to disassemble to hot tubs out panel to get interior shots for them beforehand. Absolutely the worst.
I have been dealing with this place for 6 months and have a lemon hot tub for 10 grand that they’re not supporting. The salesperson David put forth significant effort sellling the hot tub but unfortunately didn’t care about post sales support. I took delivery with multiple issues on what I had thought was a premium unit. The LED lights don’t work properly. The speakers play static and loud sounds and don’t function and most importantly the hard cover that they pride themselves upon is unable to retain water when closed. It h... read more
Horrible and belligerent customer service. My hot tub was delivered at night but even in the dark, damage was noted on a panel. Nikki agreed to replace the panel. In the daylight, I noted a sag on one side of the cover but thought it may "puff up" after being shipped. It didn't. It continued to get worse. I contacted Nikki and the response was " that service is not proveded". I found that the cover was cracked through completely, either from shipping or delivery. I contacted Nikki again and received the same response. They a... read more
This company has very poor customer service. Please think long and hard and the warranty which is sold to you as the best does not cover much. LED lights have been bad since new, uv connection leaked water real bad,2 jet heads and 1 waterfall nozzle broke off just from the water I presume. Previously owned a tub for 20 years and had zero issues. Sales tells you thing thing , so called customer service tells you differently. Do yourself a favor and buy from a local store. Live and learn on my end.
Horrible company! After a week of them calling me bugging me with different sales men , they decided to just have me send them all my identity info to tell me later that only US citizens can purchase from them! They are ****** and since they just took all my personal info. And canceled me at the end! They also ran my credit for nothing I don’t know what they are gonna do with my info ! Cause I just recently filed fraud on my credit report don’t want this to happen again! Won’t recommend this company to nobody that guy Isaac ... read more
I have a Tuff Spa. Not happy and not a good company. I have a leak in a plumbing line and they say a 6 month warranty on labor and 2 year on plumbing parts. The leak is due to work man ship I believe. You cat reach without turning over. The cover is sagging and the access doors fell apart in six months. Just a bad tub all around. Do Not But From them.
Worst business ever. Search all locations and LPI on BBB. We Ordered a swim spa with a free $3000 roll off cover. The cover is not waterproof and soaks up water then the rain water pushes tub water out of the tub. The cover becomes so soaked it wouldn’t roll off the tub. The company claims they ordered me a replacement regular cover however that was 2 months ago!!! They owe us money back and a standard cover. Lies on lies is all we can get from them. Litigation is now our only hope They delivered a standard cover however it ... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.7 star rating with 462 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open tomorrow at 10:00 a.m.