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Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They take forever to answer the phone, their warranty is too short (90 days), and then you pay for everything which of course breaks by then! The computer board broke within 8 months of buying my jacuzzi, and I had to hire an electrician to fix it. Go somewhere else!
I wish I would have read all these before I purchased! This was delivered with a broken panel, we were told one would be sent to us. The cover collapsed with in 3 months, one of the headrests just broke off while I was cleaning it. (I was not being rough with it or anything else) This was purchased in October and received in December 2022, Seabrook, NH. After complaining to our Salesman - I was told items would be replaced and we would get 4 new filters for all of our trouble, and guess what?! NOTHING has ever shown up! I em... read more
It saddens me to write this review, because some of the people at this Factory Direct business are actually good. Maybe we all band together to take legal acton. ISSUES Electricity in WATER Uncommunicative salesman Long lead time Order wrong Specs wrong Broken Jets No manual Ripped Cover Broken Air Cap Stripped/ Missing Screws Warped Panels/Strips Broken Stereo Vinyl cracked middle bar Weak Swim current FIRST: VERY DELAYED We ordered the largest in ground spa they have and it took 1.4 years to receive- we had little to NO up... read more
****DO NOT BUY HERE**** I bought a hot tub from Kathy Heron about 8 months ago. The hot tub itself so far... no complaints. However, it took about 2 phone calls and 3 months' worth of text messages to get a lid for my hot tub that i purchased. When finally on May 26th I was informed that my New Lid was available. I drove down to Sumner again, after being told that it would be delivered to find a nicely sealed cover with my name on it. The wrapping had two other names that had been crossed off. I figured this is still good. A... read more
****DO NOT BUY HERE*** Sure wish I was one of those lucky people who gave a 5 Star review!!! But no….. our story is exactly like the majority here from all the lies from the salesman to the horrible customer service, spa not working properly, leaks, excuses, delays, incompetent “service techs”, more and more BS and still do not have a working spa!!!! Soooooo disappointed and sick to have wasted so much money with this lousy place less than a year ago!!!
Business response:
The replacement spa pack was received on 07/08/2023 per FedEx tracking: 633402892612. A work order has been assigned and will be scheduled promptly to resolve all concerns. Thank you for your patience.
Don’t walk, run from this company. I had an amazing experience with the purchase process. But they bullied me on the delivery portion of the sale. Mind you I actually need this hot tub for therapeutic reasons. 3 delivery options, YOU pay 50.00 to go pick it up yourself 2 1/2 hours away?!?!, 200.00 for curbside delivery, which is a lie, or 500.00 for a couple of their guys to deliver and set in place. I opted for the 200.00 service which is actually 299.00 but there is no assistance with the drop off portion of the delivery. ... read more
I am rarely ever surprised and sometimes expect to have issues with purchases and services provided. However this Aqua Living hot tub retailer out of Simpsonville SC has absolutely taken the cake. From the delivery being a month late, to the hot tub itself breaking down less then 30 days after We purchased it, to the service man never showing up for weeks! This has been an all around giant disappointment. I would strongly recommend to never purchase from this company. And side note: The company I was forced to use after I le... read more
Business response:
The issues were resolved on 7/25/23.
I called several times because my hot tub is leaking, they cracked 2 panels when delivered, grommets and speakers are rusting, heat pump is not working and we can not use the hot tub because of these issues. I have sent pictures twice, talked to several "csr" and now I get a bunch of emails saying my claim has been canceled because it's a duplicate. They were to send me the parts that are broken and I would have to have someone replace them because labor has only 6 month warranty. The inside of the hot tub looks like they ma... read more
Business response:
The requested component was received 7/13/23 with FedEx tracking* ************. We apologize for the delay and the confusion with the claim emails- this occurred during the transition to a new service platform.
WE bought a $10,000.00 spa from them. We had a drought so we didn't get rain for about 2 months, well the top failed, by the time I got a hold of someone "it was past my 90 day warranty" that apparently was on the spa which was never told to me. So we started blasting them on every FB post, yahoo, google, you name it we slammed them. Well it got their attention. WE thought. They offered to send us a new cover. Well after numerous phone calls and waiting about 3 months, mind you our cover is caving in causing damage to our wa... read more
Business response:
Your replacement cover has been shipped to the Tulsa store. As soon as it is received, a representative will be reaching out to schedule delivery.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 503 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.