Aqua Living Factory Outlets

Anthony C 

on BBB

2 years ago

Ordered my PP53 in june2023 arrived late August. Had to supply delivery crew with bolts missing from their dolly to get tub off truck. 3 days in leak developed leaking diverter valves. Sent pics. They sent pvc pipe fittings the valve was leaking on top. They sent a tech from 1.5 hours away he ordered parts. They sent wrong parts again. Some totally not related parts misc hoses fittings and clamps.I called every week from late august till mid October. They finally sent 3 valves and no fittings for the valves. These are not co... read more

Jeffrey H. 

on BBB

2 years ago

Always read reviews. Ordered the 1st week in May 2023. Was delivered in July. Damaged from the factory. How this passed inspection is beyond me. Supposed to have a new one built and shipped. No news or updates from Aqua Living and here it’s is the last week if September. 

Marshall P 

on BBB

2 years ago

I have been trying to get a technician to fix my tub. Called store mgr left a message no return call. Text my salesperson no return. Tub has been in operation 8 days. My lights and temp display aren't working. They promised a tec would contact me immediately. Well it's been 2 days and nothing. Contacted the AGs office. Paperwork is in route. No litigation is required. I will receive my full purchase price. Warning do not I repeat do not purchase a tub from this facility. 

Diana L 

on BBB

2 years ago

Terrible Warranty department. The Warranty department is called LPI and they will not cover anything. I supposedly have a 5 year warranty on the shell, a 5 year warranty on the major components and a 10 year structure warranty. I have had my Catalina spa for 3 years. It is falling apart. It literally looks like it is at least 10 years old. Granted I live in AZ with harsh weather but I was not told these don't hold up in weather! Two of the waterfalls have literally melted and dripped sticky goo all over. Their solution: I ha... read more

Jackie G 

on BBB

2 years ago

This company has horrible customer service. Do not deal with them. Had our hot tub delivered and within a week already had a leak. Was almost impossible to get someone out to fix it. After coming out a week after delivery to fix the leak, the blue tooth also was not working. He addressed this issue as well. Finally could enjoy for a couple months, then had to call them back for another leak as well as rubber coming off the lid and speaker not working again.. 2 months later they finally showed up and attempted to fix the issu... read more

Staci M 

on BBB

2 years ago

Deivered over a month late. Our hottub was sold to us with a cover that has a "lifetime" warranty. At delivery we received a cheap foam cover and told that our model doesn't have the lifetime cover and it doesn't even fit our model. I asked for a refund that would cover the cost of purchasing a more durable cover and was simply told "no". I was offered a free chemical kit valued at $100. Obviously this isn't nearly what the cover would cost. We were told our plug and play hottub had 220v power or better! The jets in the tub ... read more

Mehdi T 

on BBB

2 years ago

I bought a swim spa from this company. They told me it will take about 8 months to receive it. After 18 months I finally received the swim spa. It was delivered to my house super dirty and with many scratches around it. It was also a wrong size spa versus what I had ordered. It was 2 feet shorter than my original order. 18' versus 20'. They gave me the choice to accept it, or I had to wait another year to get the right size. So, I accepted the smaller size and asked for price differences, but they never gave me the differenc... read more

Mariska D 

on BBB

2 years ago

If there was a negative star, I would use that! This entire company is a scam. It if obvious these Tina are factory flaws because 12 of the 15 jets are falling apart. The dealer said they were a flaw and that I should ask for replacements. I been trying for 6 months and keep getting turned away. The dealer in Springfield Oregon refuses to help us. Now all 3 of the water fountains spewed caulking and broke. Even though it is a plumbing part we thought it would be covered. They sent the new part, that doesn’t look like the bro... read more

Robert S 

on BBB

2 years ago

Buy local. Delivery took 8 weeks. 4 weeks longer than was told at purchase. Tub worked for two weeks and then heater over heated tub to over 110 degrees. When I called on it I was told programming was wrong, then it was ambient temperature causing it, then it was my wiring connection. Over 8 weeks for service and still no repair or call back.