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Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Add the luxury of a brand-new spa, or hot tub to your home today. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, it’s never been easier to get your hands on these products. Simply start adding items to your cart or contact us if you have any questions. We look forward to helping you achieve the lifestyle of comfort that you crave.
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible Warranty department. The Warranty department is called LPI and they will not cover anything. I supposedly have a 5 year warranty on the shell, a 5 year warranty on the major components and a 10 year structure warranty. I have had my Catalina spa for 3 years. It is falling apart. It literally looks like it is at least 10 years old. Granted I live in AZ with harsh weather but I was not told these don't hold up in weather! Two of the waterfalls have literally melted and dripped sticky goo all over. Their solution: I ha... read more
This company has horrible customer service. Do not deal with them. Had our hot tub delivered and within a week already had a leak. Was almost impossible to get someone out to fix it. After coming out a week after delivery to fix the leak, the blue tooth also was not working. He addressed this issue as well. Finally could enjoy for a couple months, then had to call them back for another leak as well as rubber coming off the lid and speaker not working again.. 2 months later they finally showed up and attempted to fix the issu... read more
Deivered over a month late. Our hottub was sold to us with a cover that has a "lifetime" warranty. At delivery we received a cheap foam cover and told that our model doesn't have the lifetime cover and it doesn't even fit our model. I asked for a refund that would cover the cost of purchasing a more durable cover and was simply told "no". I was offered a free chemical kit valued at $100. Obviously this isn't nearly what the cover would cost. We were told our plug and play hottub had 220v power or better! The jets in the tub ... read more
I bought a swim spa from this company. They told me it will take about 8 months to receive it. After 18 months I finally received the swim spa. It was delivered to my house super dirty and with many scratches around it. It was also a wrong size spa versus what I had ordered. It was 2 feet shorter than my original order. 18' versus 20'. They gave me the choice to accept it, or I had to wait another year to get the right size. So, I accepted the smaller size and asked for price differences, but they never gave me the differenc... read more
If there was a negative star, I would use that! This entire company is a scam. It if obvious these Tina are factory flaws because 12 of the 15 jets are falling apart. The dealer said they were a flaw and that I should ask for replacements. I been trying for 6 months and keep getting turned away. The dealer in Springfield Oregon refuses to help us. Now all 3 of the water fountains spewed caulking and broke. Even though it is a plumbing part we thought it would be covered. They sent the new part, that doesn’t look like the bro... read more
Buy local. Delivery took 8 weeks. 4 weeks longer than was told at purchase. Tub worked for two weeks and then heater over heated tub to over 110 degrees. When I called on it I was told programming was wrong, then it was ambient temperature causing it, then it was my wiring connection. Over 8 weeks for service and still no repair or call back.
They take forever to answer the phone, their warranty is too short (90 days), and then you pay for everything which of course breaks by then! The computer board broke within 8 months of buying my jacuzzi, and I had to hire an electrician to fix it. Go somewhere else!
I wish I would have read all these before I purchased! This was delivered with a broken panel, we were told one would be sent to us. The cover collapsed with in 3 months, one of the headrests just broke off while I was cleaning it. (I was not being rough with it or anything else) This was purchased in October and received in December 2022, Seabrook, NH. After complaining to our Salesman - I was told items would be replaced and we would get 4 new filters for all of our trouble, and guess what?! NOTHING has ever shown up! I em... read more
It saddens me to write this review, because some of the people at this Factory Direct business are actually good. Maybe we all band together to take legal acton. ISSUES Electricity in WATER Uncommunicative salesman Long lead time Order wrong Specs wrong Broken Jets No manual Ripped Cover Broken Air Cap Stripped/ Missing Screws Warped Panels/Strips Broken Stereo Vinyl cracked middle bar Weak Swim current FIRST: VERY DELAYED We ordered the largest in ground spa they have and it took 1.4 years to receive- we had little to NO up... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.7 star rating with 462 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open tomorrow at 10:00 a.m.