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Aqua Living Factory Outlets
- Hot Tub & Pool
- Johnson City, TN
About this business
Add the luxury of a brand-new spa, or hot tub to your home today. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, it’s never been easier to get your hands on these products. Simply start adding items to your cart or contact us if you have any questions. We look forward to helping you achieve the lifestyle of comfort that you crave.
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Purchased the Aqua Living "Carlton" model. Received the spa 11 weeks after ordering, having been told it would be 6 weeks. Not too terribly bad considering. I paid ****** plus tax and and delivery fees and was told that this was the "sale price" and they don't get any cheaper. 7-8 weeks into the production process, I discovered that this model was now on sale for ******. I contacted the dealer and was told that Aqua Living would not honor the sale price. I then contacted the manufacturer, and they reverted responsibility to ... read more
I have had no issues/problems with Aqua Living Factory Outlet. Originally, I ordered a Hot Tub from Wayfair on 10/11/23. Wayfair deliver scheduled no later than Nov. 5th. I got an extension text to anticipate delivery between Nov. 5th-12th. (I ordered the Hot Tub because my daughter and family were visiting on 11/11/23 for the first time, and I wanted something special for them to enjoy during their stay. Wayfair set up delivery Nov. 8th 1pm-5pm (hired two extra guys to help). Wayfair texted at 3:30pm that the carrier had re... read more
Bought this hot tub 2 years ago now? Took 8 months for delivery due to running out of supplies. It was during Covid so that I understood. Got hot tub and didn’t work day one. Like others have mentioned, you become the electrician. Lots of back and forth and taking pictures and proving your end is correct before they will lift a finger. Lo and behold, after all the foxes on my end, the tub still didn’t work. They are supposed to contract a repair technician but their bid was so low no one would accept it. Had to hire my own. ... read more
The absolute worst customer service. Do not buy from this company. We got a catalina carlton spa. Bought Aug 2020. Delivered March 2021. We had an issue with jets breaking a few months in that had to be replaced. Now the heater went. Our warranty says covered for 5 years. 100% first 3 then prorated. Apparently they changed this so i had to send a copy of my warranty as well as pictures of issues. My subwoofer is rusted out and there was a leak near ozonator. Now they are telling me they cant send the part that should be cove... read more
DO NOT BUY! We were pleased to be able to buy this brand since it’s made in USA - well that was our first mistake apparently. Bought in April 22 waited excitedly only to receive the wrong tub 8 weeks later. New tub ordered as expedited because of their screw up. Took another month - not exactly expedited. But the worst part has been the numerous repairs needed and the absolute crap customer service. First it was the control panel dying out within a month of getting the tub - they sent us the wrong replacement and then we had... read more
Ordered a spa. Was charged an additional $450 dollars for delivery just for them to sit it in the back. No set up no nothing. Requested 220v, still had to hire an electrician to convert it. Followed all instructions and contacted support. This spa has never worked since receiving it. I’ve contacted my sales rep who says someone will call me but never does. Support says they will call back and don’t. Left numerous messages no help or support or callbacks. Now the bill is due and I’ve had a spa in the back for almost 2 months ... read more
Ordered my PP53 in june2023 arrived late August. Had to supply delivery crew with bolts missing from their dolly to get tub off truck. 3 days in leak developed leaking diverter valves. Sent pics. They sent pvc pipe fittings the valve was leaking on top. They sent a tech from 1.5 hours away he ordered parts. They sent wrong parts again. Some totally not related parts misc hoses fittings and clamps.I called every week from late august till mid October. They finally sent 3 valves and no fittings for the valves. These are not co... read more
Always read reviews. Ordered the 1st week in May 2023. Was delivered in July. Damaged from the factory. How this passed inspection is beyond me. Supposed to have a new one built and shipped. No news or updates from Aqua Living and here it’s is the last week if September.
I have been trying to get a technician to fix my tub. Called store mgr left a message no return call. Text my salesperson no return. Tub has been in operation 8 days. My lights and temp display aren't working. They promised a tec would contact me immediately. Well it's been 2 days and nothing. Contacted the AGs office. Paperwork is in route. No litigation is required. I will receive my full purchase price. Warning do not I repeat do not purchase a tub from this facility.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.7 star rating with 461 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 5:00 p.m.