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Arbor Hills Memory Care Community
- Plano, TX
About this business
Welcome to distinctive memory care at Arbor Hills. Our specialized community environments and personalized care model reconnect your loved ones to their cherished memories—helping to create a deep sense of purpose for them. Memory loss manifests itself differently in each person and we recognize the challenges faced. This specialized memory care community is near medical facilities equipped to serve the specific needs of those experiencing Alzheimer’s, Dementia, and other forms of memory loss.
Location details
2625 West Plano Pkwy, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mom has lived at Arbor Hills for 2 years now. Her medical care there has always been top notch, provided by some really special nurses. Caring for Alzheimer's patients takes a unique combination of angel and superhero. There were some staffing transfers followed by some staff turnover. It got a bit wobbly for awhile, but that seems to have resolved. I like the direction things are going now! I see a lot more smiles, a lot of positive interaction between staff and patients, more friendship between patients, and overall I ... read more
Business response:
Sharon, thank you for writing this very thoughtful review for Arbor Hills Memory Care Community. We love how you address nurses caring for Alzheimer’s patients as a mix of angel and superhero. It is nice to read that interactions between our staff and residents are positive and that friendships are developing. We take great pride in our team and the exceptional care that they provide for your mom and all of our residents. We will be sure to pass along your comments to all of our teams. We hope your mom recovers very quickly.... read more
The tour guide was very knowledgeable. All of my questions and concerns were answered. The community was clean and organized. Some activities they offered were art classes, cooking classes, and brain fitness. They have different available meal plans to best fit the needs of the residents. I would recommend a tour of the community to friends and family.
Business response:
Thank you for the review of Arbor Hills Memory Care Community. We are glad to read that your tour was successful and that all of your questions and concerns were answered. The Director of Activities is always looking for engaging opportunities for our residents, and we love showcasing the variety of programs available. It is paramount that our food looks and tastes delicious, and we strive to be the leader in offering plans that fit our resident’s needs. We appreciate your recommendation, and if you have any additional quest... read more
I put 45 stars because nobody is perfect but Arbor Hills comes close. My mother was there and my step dad spent the last couple weeks of his life there. The people are awesome; loving, kind, caring and attentive. It is a gift to give care to memory care patients in a dignified way and Arbor Hills succeeds. I highly recommend them!
Business response:
Dpitt, thank you for the 45-star rating and the recommendation. Here at Arbor Hills Memory Care Community, our number one priority is the care and comfort for our residents and to read that we are awesome, loving, kind, caring and attentive is almost too much. We will pass along these gracious comments to our teams, and if we can be of further assistance, please contact our Executive Director.
I felt compelled to write after reading the review entitled "The Worst Memory Care Facility Ever". My family member has been a resident of Arbor Hills for over 2 years and the facility I have experienced is not by any means the same as that described by the author of "Worst Ever....". Although not perfect, the staff at Arbor Hills is dedicated, hard-working and caring. The Executive Director and 24/7 nursing staff are excellent. They communicate well and are accessible to both residents and family members. As a regular visit... read more
I would say that I am impressed that they have good caring people and I like their interaction with the residents. They could improve on their communication, because I am out of state so getting a sense of what is going on there can be confusing sometimes, but other than that they have been doing well.
The people at Arbor Hills were wonderful. In the initial transfer, somewhere between the pharmacy and the community the ball was dropped on her meds. I thought it was a great place, to be honest. But I was under the impression that they were going to help with getting compassionate care, and medicaid set up. But they didn't ever really do that.
Business response:
Thank you for your review, we at Arbor Hills are committed to giving the best care possible to all of our residents and making our best efforts to help the transition go smoothly for each person that joins our community. The transition from a hospital or rehabilitation into the Arbor Hills community requires that medications be provided to insure continuity of care. Usually, this process goes smoothly for the resident and families who are helping with the transition, but on a rare occasion, the pharmacy involved can prevent ... read more
I visited the Arbor Hills Memory Care one time but It was fine. The facility was very clean and well kept. The staff was very friendly and welcoming.
1. Easy access in the heart of Plano. 2. Highly knowledgeable staff. 3. Circular design around a central courtyard in a Western motiff.
When my family and my wife's family looked for a facility for my wife, the first place we visited was Arbor Hills. We all agreed we needed to look no further as we were all so impressed with what we saw, we knew our search was complete. As we approach a year of residency, our decision has proven to be correct. I visit my wife almost daily, and I continue to be very impressed with the employees care and attention to all of the residents. The needs vary greatly, but the staff always does their best to give wonderful care. If I... read more
Frequently asked questions about Arbor Hills Memory Care Community
How is Arbor Hills Memory Care Community rated?
Arbor Hills Memory Care Community has a 4.7 star rating with 85 reviews.
When is Arbor Hills Memory Care Community open?
Arbor Hills Memory Care Community is open now. It will close tomorrow at 12:00 a.m.