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Arbor Hills Memory Care Community
- Plano, TX
About this business
Location details
2625 West Plano Pkwy, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arbor Hills Community is a wonderful place for your loved one. It is new (construction completed in May of 2013), beautifully appointed, exceptionally clean, but most of all the care given to our dad is wonderful. The staff is thoughtful, kind, gracious, friendly and protective of all the residents as if they were their own family members.
Mom's is at Arbor Hills and the care is great. I would recommend it to anybody. They do have a lot of activities. Of course it's all memory care so they do ball playing, music, word games, folding baby clothes and different depending on the level of care. The food is fantastic! They have a chef that bakes all the bread by hand, even the sandwich bread.
It's brand new, my mother was the third one that was in the facility and they had just been so helpful, they're really caring to all the residents. There's at least 6 activities a day that the residents can intereact in and particiapte in them if they like. This is much larer and when we got there the staff was so attentive, they made her feel at home and found out what her interests were. It was a very good transition, we thought we might have to stay with her the first night and they would have allowed us to do that but sh... read more
Brand new facility - grand opening is Thursday, July 11th from 3pm - 7pm. They are a family owned company based out of the Pacific NW with over 50 yrs experience. Early stage to end of life - no need to move. 24/7 Nursing on site. LPN's throughout the day. 7 days a week activities. Motion sensors in the room to detect falls. Special pricing - deposit secures pricing for 2 years. Companion rooms 4150/mo Private room 5300/mo Plus level of care (assessment req)- each level increases 400/mo Level I (0-22pts)- included in monthly... read more
We moved our loved one in at the beginning of 2015. We were excited when we toured the facility. It was clean and seemed to be very nice. Zoe showed us around and claimed to have all these amenities that would benefit us and our loved one. Not one of these amenities have been true. It was only after the first month did we realize what a mistake we had made in putting our parent here. It was a disaster! They are not and have never been adequately staffed nor do they even care about the well being of the residents that live th... read more
Business response:
We, at Arbor Hills Memory Care are genuinely sorry for this unfortunate situation and express our apologies to the family involved. We have taken immediate action to resolve all staffing issues and have a plan of correction in place to meet the high standards Koelsch Senior Communities expects for all of its locations. We expect our residents to be cared for with compassion and professional excellence at all times. At Arbor Hills we are committed to: • Professional, 24/7 nursing staff • Full Staffing based on acuity level of... read more
Community is going down hill quickly. Huge staff turnover causing inadequate staffing, food heavy on carbs (particularly rice which is a choking hazard for the elderly) and run out of items frequently. No milk for cereal for a late riser, no butter for baked potatoes, no sugar for tea. Short-handed in kitchen and housekeeping which then puts those duties on top of the Resident Aides who are short handed themselves. Alarms going off constantly which is aggitating to residents. Even though there are two dining rooms, only one ... read more
Business response:
We, at Arbor Hills are sorry for this unfortunate situation and appreciate your input and concerns. Our staff is passionate about helping residents feel comfortable in their surroundings as well as committed to meeting the special care needs that memory loss presents while maintaining dignity, continuity and as little interruption as possible for our residents. That said, when a team is not functioning up to our Koelsch standards of excellence, we are committed to remedy a situation as quickly as possible. Because of this, w... read more
Frequently asked questions about Arbor Hills Memory Care Community
How is Arbor Hills Memory Care Community rated?
Arbor Hills Memory Care Community has a 4.4 star rating with 126 reviews.
When is Arbor Hills Memory Care Community open?
Arbor Hills Memory Care Community is open now. It will close tomorrow at 12:00 a.m.