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Arbor Hills Memory Care Community
- Plano, TX
About this business
Welcome to distinctive memory care at Arbor Hills. Our specialized community environments and personalized care model reconnect your loved ones to their cherished memories—helping to create a deep sense of purpose for them. Memory loss manifests itself differently in each person and we recognize the challenges faced. This specialized memory care community is near medical facilities equipped to serve the specific needs of those experiencing Alzheimer’s, Dementia, and other forms of memory loss.
Location details
2625 West Plano Pkwy, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have had a few issues and concerns here. They went more than a week without giving a medication, because it didn't get refilled. There was a wound that didn't get changed, due to a communication issue. The roommate she shares a room with has dementia, and has a habit of taking things. I have emailed the director, and he never responded back to me. There seems to be a lot of turnover, right now. The workers are very nice, and it's a nice, clean facility. I chose it because they have a nurse there at night, and I liked that ... read more
Business response:
Thank you for sharing your experience and concerns about Arbor Hills. It is the desire of our staff to support our residents and provide a comfortable place for them to live, and thrive with dignity, respect and personalized care. We appreciate having the opportunity to solve the issues as quickly as possible when our staff or community programming is not functioning up to Koelsch standards of excellence . We have made several staff changes to date, and have incorporated specific team training to expedite smoother resident c... read more
They do a very good job. It's very clean, and the staff is friendly. They do a good job with being attentive and responsive. My loved one doesn't really participate in the activities much, but they have them. The food is plain, it's nutritious, but not seasoned very much. I am quite pleased with the place, though.
Beautiful place with good, caring philosophy. Unfortunately, going through some growing pains. Due to rapid increase in residents, there is now a staffing shortage which is getting worse, with the loss of good employees, including the chef. This is a shame as this is a very family friendly/family oriented community. Hopefully, this will be rectified, which would bring my review back to 5 stars, as I previously gave it!
We toured this community when we were looking into memory care options for our loved one. This is only based on what I saw during my brief tour of the community, but overall I thought the place looked very good! It was clean, the staff I interacted with were friendly and professional, and the care they provided looked good. It is worth taking a look at if you are looking into care for a loved one.
We thought this was a nice looking place! Based on what we saw during our tour the facility itself was well kept and clean, and the staff seemed friendly and caring. We ended up choosing another community we thought would be a better fit.
It’s just a wonderful place! I’d give the staff a five plus. The staff is extremely well trained in dementia and memory care. The environment is lovely. The rooms are very nice. The staff seems to really enjoy working there. They have very little turn over!
They’re awesome. They’re strictly memory care and diabetic care. It was home – just a good place. There’s plenty of parking for visitors. The food there is awesome! I don’t where they got the chef from, but he was awesome. I saw some of the residents who were picky eats – Chef would go back in and make them something else to eat – he didn’t complain or anything. Just a really nice place.
We toured this location when we were looking into memory care options for a loved one. As far as we could see based on our tour everything here looked great. The staff were all very friendly, and the facility itself was clean and well kept. It is definitely worth a look if you are looking into memory care.
Arbor Hills Community is a wonderful place for your loved one. It is new (construction completed in May of 2013), beautifully appointed, exceptionally clean, but most of all the care given to our dad is wonderful. The staff is thoughtful, kind, gracious, friendly and protective of all the residents as if they were their own family members.
Frequently asked questions about Arbor Hills Memory Care Community
How is Arbor Hills Memory Care Community rated?
Arbor Hills Memory Care Community has a 4.7 star rating with 84 reviews.
When is Arbor Hills Memory Care Community open?
Arbor Hills Memory Care Community is open now. It will close tomorrow at 12:00 a.m.