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Arbor Terrace Lakeway
- Assisted Living Facilities
- Lakeway, TX
About this business
Arbor Terrace Lakeway offers a fresh approach to assisted living and memory care in Lakeway. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Lakeway, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
Location details
300 Medical Parkway, Lakeway, TX, 78738, United States
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My mom has been there since [date removed]. She started in memory care but thankfully she was reevaluated after 30 days and was moved to assisted living in mid-January. I have been there almost daily over the last two months. There are so many good things- the common areas are always sparkling clean, the lobby is open and bright, the dining room is efficient (and the food is pretty good), the gym is nice and open, and there are daily events and programming for the residents. But the real story is the staff! I would assume th... read more
Business response:
Thank you for sharing your wonderful experience! It’s heartwarming to hear how much you appreciate not only the beautiful and well-maintained community but also the incredible staff who make it feel like home. We take great pride in providing personalized care, engaging activities, and a welcoming atmosphere for all residents. It’s especially meaningful to know that you’ve noticed the consistency and dedication of our team. We’re so glad your mom is thriving here, and we truly appreciate your kind words!
I have had numerous issues with an administrative staff member including, lack of response after contacting her multiple times, lack of follow through on requested tasks and a rude attitude. This is the 2nd most expensive community in this area. [facility removed] is the most expensive. Arbor Terrace is a very nicely decorated, comfortable and clean community. My family member enjoys the activities they offer and has commented that the food is very good. I also think there are many opportunities to socialize which is importa... read more
Business response:
Thank you for sharing your detailed feedback. We’re pleased to hear that your family member enjoys the activities, food, and social opportunities at Arbor Terrace Lakeway, and that you’ve had positive experiences with our caregivers and maintenance team. Your concerns regarding communication and follow-through are very important to us, and we appreciate you bringing them to our attention. Please contact our Vice President of Operations, Diahn Harrison, at (773)666-3113 so that we can discuss your comments further. We look fo... read more
We chose Arbor Terrace Lakeway because of the cleanliness, the professionalism, the friendliness and the attention to residents. The staff is very easy to work with and they are receptive to helping in any way they can.
She is in Arbor Terrace and very happy, and based on the experience we have had so far, we would recommend this community to other families
Business response:
Thank you for sharing your positive experience with Arbor Terrace Lakeway. We're delighted to hear that she is very happy and that you would recommend our community to other families. Your recommendation means a lot to us, and we are committed to continuing to provide a nurturing and supportive environment for all our residents. Thank you for being a part of our community!
My loved one is currently a resident at Arbor Terrace Lakeway. The beginning of the experience got off to a very rocky start, there was a lot of staffing changes. That has mellowed out. However, the food needs more change/improvement. Since they are now under new management, I gave them a higher rating. The new Executive Director has her stuff together.
Business response:
Thank you for sharing your feedback about your experience at Arbor Terrace Lakeway. We take your comments and concerns seriously and are committed to enhancing all aspects of our resident experience. Please contact our Executive Director, Penny Reider, at (512)-402-1222 to discuss the issues you have raised here further. We value your input as we strive to continuously improve and provide the best care and environment for our residents. Thank you again for your review and for acknowledging the efforts of our new leadership.
We chose Arbor Terrace Lakeway because of the cleanliness and programs for memory care - and proximity to my house. The staff is very friendly and very helpful whenever you reach out and have questions. The med tech do their best to make sure residents are getting the care they need.
Business response:
Thank you for choosing Arbor Terrace Lakeway and for sharing your positive feedback. We're delighted to hear that our cleanliness, memory care programs, and convenient location have met your expectations. It's wonderful to know that our friendly staff and med techs are providing the attentive and responsive care that your family deserves. We appreciate your recognition of their efforts and are here to continue supporting you and your loved ones with the highest level of care. Thank you for being a valued part of our communit... read more
My mom has been here at Arbor Terrace for one year and 5 months and she loves it!! We were greeted by [name removed] and [name removed], they are the best. We have worked with [name removed] and [name removed] at the front desk they too are amazing people who only want the best for our loved ones. The care givers and med techs are so caring, like [name removed], [name removed], [name removed], [name removed] and all the way down to cleaning and kitchen staff, thank you [name removed]!! Everyone has a smile on their face and ... read more
They're struggling with having enough care people available, as is every facility but everyone is kind & patient. Family needs to be around as much as possible at first to make sure the transition goes well. Not hovering but just visiting even if for just an hour. Makes it much easier a month later when some new patterns of activity have been learned. Residents are friendly as is the staff, Mom has been more active in all areas than we've seen her in the last year. I would definitely recommend Arbor Terrace Lakeway.
Business response:
Constance H, your feedback and rating mean a lot to us. We appreciate you taking the time to leave us this review and hope you have a wonderful day!
Meals are perfection and the main reason that we don't consider any other place. The staff is always pleasant and on task. When things do go awry, I have found management very receptive to meetings and correction. We were told last Oct that the pool would be open for water aerobics in March. If you take a look at it now you will see the walls and ceilings are under some kind of construction. So the pool is an elusive dream that I can not get an answer on. Activities are only advertised each day with a print out at the desk t... read more
Business response:
Thank you for taking the time to leave us this feedback. Our Executive Director, Michael Salyers, would like to speak with you further about your experience with us at Arbor Terrace Lakeway. You can contact him at your earliest convenience at 512-402-1222.
Frequently asked questions about Arbor Terrace Lakeway
How is Arbor Terrace Lakeway rated?
Arbor Terrace Lakeway has a 4.7 star rating with 169 reviews.
When is Arbor Terrace Lakeway open?
Arbor Terrace Lakeway is open now. It is open 24/7.