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Arbor Terrace Middletown
About this business
Arbor Terrace Middletown offers a fresh approach to independent living, assisted living, and memory care in Middletown. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Middletown, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
They have been wonderful. She is safe here and it gives me peace of mind, which you cannot put a value on. The staff know everybody by name. If they cannot help you, they will find someone who can. So far I have had nothing but a positive experience. They have been very accommodating and go above and beyond to make my mother feel comfortable. She is in independent living and it has been great for her - she is very social and is thriving here.
Business response:
Karen, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case.
We are happy with Arbor Terrace. I can sleep easier knowing that my mother is in a clean safe environment. I have no complaints. The facility is very clean. The staff is friendly and helpful. When you meet staff that really like their job it say's a lot about the place where they work. The apartment my mother is in has enough space. She doesn't feel cramped. The food in the dining hall is good. They try to keep the residents active. I would recommend Arbor Terrace to others.
Business response:
Hi Barbara C, thank you so much for your positive comments about Arbor Terrace Middletown! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Arbor Terrace Middletown!
After touring and dealing with multiple facilities, [name removed] was a pleasure to work with. She made the process as easy as possible. Besides her professionalism, I was impressed with the respect and kindness she showed my mother and all the residents. Definitely take the time to tour this facility.
Over all it was a satisfying experience with the exception of an unfriendly attitude with one of the male servers in the dining room When we complained that the meal was cold he said it wasn't his fault he's just the server When I asked him to please have the meal re-heated on the micro he left with the meal and didn't come back for nearly 15 minutes by this time other people in the dining room had finished their meal and was eating the desert. When I complained to him he said Your not the only one here
Business response:
Thank you for sharing your experience and positive rating with us! We're disappointed to learn of the situation in the dining room, however, and would like the opportunity to learn more about it. If you're willing to discuss further, please reach out to our executive director at 732-957-0083. Thank you!
My friend moved here a few months ago and couldn’t be happier. He loves the food and all of the activities that they have. The community is well kept, and the staff are second to none.
Arbor Terrace Middletown was very nice but very expensive.
What a great experience I had at this community! It is a warm and welcoming community. I was greeted by sweet professional that showed me the beautiful community. Looking forward to moving my dad into their independent living so he can enjoy this phase of life.
Business response:
Hi Trudy, thank you so much for your positive comments about Arbor Terrace Middletown! Please don't hesitate to reach out to us if there's anything more we can do as your dad settles in!
The staff is amazing and very caring. They really helped my uncle acclimate. I am very happy I chose this community for my loved one. The salesteam was there every step of the way. Thank you
Business response:
Hi John, Thank you for taking the time to let us know how we did. We hope you have a great day!
I lived in this community for the past three years and I could not be more satisfied. The staff is caring and reliable. They make it fun to live here. The food is amazing and there is always something to do.
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Arbor Terrace Middletown. Thank you, and have a fantastic day!
Frequently asked questions about Arbor Terrace Middletown
How is Arbor Terrace Middletown rated?
Arbor Terrace Middletown has a 4.8 star rating with 124 reviews.
When is Arbor Terrace Middletown open?
Arbor Terrace Middletown is open now. It is open 24/7.