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Arbor Terrace Middletown
About this business
They are fantastic. I would give them more than a five! They are fantastic. I would give them more than a five! I would live there if I could. The cleanliness is fantastic, and the staff is fantastic. The food is good, and the diversity is very good, they always have substitutes if you don't like something. We are very happy we chose this, the service is incredible. It was the best place hands down that we saw anywhere.
a contender. nice place hap... a contender. nice place happy residents.
A great place for the over 55 Moving from my 3-bedroom home after 44+ years to a studio apartment was a major adjustment. However, after just over 3 months later I find it was a good decision. I have made a lot of new friends; there are many activities and I'm never bored. The overall atmosphere is homey and comfortable. Three meals a day, housekeeping, shopping, activities and much more -- what more could I ask for.
Happy so far So far we're happy with this place! It seems to be working out well for Mom. It's a very clean and nice, and has activities which she has been enjoying. We wanted somewhere where she could still be independent, but that felt safe.Our only complaint is that the community was purchased shortly after we moved in, which meant we saw a price increase after only 2 weeks. We were hoping for more stability when it came to pricing.
Lovely place, but it didn't quite work out. The apartments and the grounds were lovely. The facility is clean, well appointed, and the staff are friendly and caring. We would have loved for my mother-in-law to be able to stay here, however she had a specific problem that they were unfortunately unable to care for.
Units are too small. Mom thought the... Units are too small. Mom thought the place was good for Dad, but not for her.
Treatment staff overall were good however communication from the Director has been poor. My MIL has since been discharged to long term care and we have been asking for weeks for an official discharge date and itemized final bill...to no avail. She doesn't return phone calls or emails then when we speak with her in person she promises to get what we need then still doesn't deliver what she promised.
Business response:
Thank you for sharing this detailed feedback. We value timely and transparent communication, and we want to ensure you have what you need. Please get in touch with our Vice President of Operations, Sandy Uphold, at 732-239-4008 so we can review the specifics and ensure everything is provided promptly. We appreciate the opportunity to address this directly.
If you want to see your loved one decline rapidly then memorycare is the place to accomplish that. However if you care about your loved one and wish to ensure their longevity then seek another facility as the director of memorycare and the upper management at the facility is only concerned about superficial appearances. The cosmetic look is golden but once you have signed on you will see all the cracks are in their foundation and once your back is turned you will see the true service for your money. Think twice as this is a ... read more
Business response:
At Arbor Terrace, we are committed to providing compassionate and high-quality care for all of our residents. We value feedback and would appreciate the opportunity to discuss your concerns further. Please contact our Executive Director, Nicole D'Andrea, at 732-957-0083 so we can better understand your experience and address any issues.
Frequently asked questions about Arbor Terrace Middletown
How is Arbor Terrace Middletown rated?
Arbor Terrace Middletown has a 4.6 star rating with 155 reviews.
When is Arbor Terrace Middletown open?
Arbor Terrace Middletown is open now. It is open 24/7.